Customer Service Co-Ordinator
Hiring People
Passionate, Creative, Equal, Empowering and SustainableCustomer Service Co-OrdinatorHours: 37.5 Hours per week on a rota systemLocation: Head Office, Festival Park, Stoke on TrentSalary: £22,010.56 per annumAre you looking for a customer support role within an Organisation that is at the heart of helping people to thrive? If so, this role may be for you. Since 1974, as a Registered Provider of Social Housing and Supported Accommodation we have been supporting those in need.We are looking for customer focused people join our Customer Service Team at our Stoke on Trent Head Office. You will be the first point of contact for our service users and as such must deliver a positive experience for all. We aim to provide a “first point resolution” approach for all enquiries.Many of our customers have specialist needs including mental health, addictions, learning disabilities, recent homelessness and debt issues. You will service the whole tenant journey, from securing accommodation, managing repairs and maintenance, dealing with tenancy agreements and disputes, chasing rent arrears and re-letting properties at the end of each tenancy.This team also provides comprehensive administration support across other Brighter Futures Teams, offering a wide variety of work each and every day and ensuring we comply with our legal and regulatory obligations.Key Responsibilities will include:
You will need:
Stoke-on-Trent
Thu, 04 Jul 2024 22:59:24 GMT
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