Customer Service in Cortland, New York

Description We are offering a contract to hire employment opportunity for a Customer Service specialist in CORTLAND, New York. As part of our team in the service industry, you will be pivotal in managing client accounts, liaising between customers and account managers, as well as handling various administrative duties to support our operations.

Responsibilities:

• Validate and process all documentation submitted by clients

• Act as the main point of contact between customers, account managers, and operations teams when necessary

• Manage both new and existing client accounts

• Use financial tools at disposal to assess clients’ credit worthiness and status

• Assist in resolving invoicing issues as and when they arise

• Create and manage intercompany projects

• Perform research and assist in resolving account problems

• Generate deposit invoices and submit internal match payments

• Utilize accounting software systems and customer service software to enhance efficiency

• Handle other duties as required to ensure smooth operations. Requirements • Proficiency in Accounting Software Systems

• Familiarity with ADP – Financial Services

• Knowledge of ATS – Asynchronous Transfer Mode

• Experience in CRM usage

• Understanding of ‘About Time’ software

• Ability to handle Accounting Functions

• Experience in Billing Functions

• Knowledge of Budget Processes

• Proficiency in Microsoft Excel

• Familiarity with Collection Processes

• Ability to make Account Adjustments

• Strong Customer Service skills

• Experience in Import Customer Service

• Knowledge of various Customer Service software.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .