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Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
We’re recruiting for a Customer Service Officer to join us. This is a telephony based role within our Legal & General Home Finance Team. We are looking for individuals that are able to build rapport quickly, ensure full understanding, identify vulnerable indicators and treat customers with empathy, professionalism and understanding. Time management is also important as you need to be able to deliver on promises made to customers.
This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30). What’s more, there is no weekend work, as you will only work Monday to Friday (2 days at the office and 3 days at home)! The base salary for this role is £23,000 per annum.
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. All applications will be considered. Full training will be provided, as well as regular on job coaching and support.
What you’ll be doing:
The skills below are really important to us. Rest be assured, we will show you the L&G way. You’ll be in our office based induction for the first 4 weeks so, you’ll have the tools you need before you start helping our customers and clients.
Who we’re looking for:
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we’d love to hear from you.
Apply
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