Customer Service Representative

Description We are seeking a Customer Service Representative to join our team in Pasadena, California. This role offers a contract to hire employment opportunity where you will be involved in customer interaction, order processing, and account management in a dynamic setting.

Responsibilities include:

• Receiving and processing customer orders through various channels such as phone, mail, fax, or email.

• Providing customers with detailed information about unit prices, shipping dates, potential delays, and other essential details.

• Collaborating with the warehouse and shipping departments to manage and follow up on large or unusual orders to ensure timely delivery.

• Developing new business and sales by providing existing customers with product information to assist them in determining appropriate merchandise to purchase.

• Preparing proposals for existing customers and maintaining strong customer relationships.

• Emphasizing salable features when interacting with customers and preparing sales orders.

• Effectively using computer data entry and intermediate computer skills to maintain accurate customer records and process customer credit applications. Requirements

• Minimum of one year experience with Customer Service/Order Entry functions.

• Demonstrated skills in effective communication both written and verbal

• Proficiency in computer data entry and intermediate computer skills

• Experience or familiarity with the logistics industry

• Strong customer service skills, including the ability to manage and respond to different customer situations with a sense of urgency

• Ability to work in a fast-paced environment, handling multiple priorities

• Team player with a positive attitude and strong work ethic

• High school diploma or equivalent educational qualification

• Must possess a strong attention to detail and problem-solving skills

• Ability to work flexible hours including evenings, weekends, and holidays as needed

• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)

• Strong interpersonal skills and the ability to build relationships with customers

• Ability to maintain a high level of professionalism and confidentiality

• Ability to quickly learn new systems and processes.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .