Customer Service Representative – 6 Month Fixed Term Contract (x2)

Job title: Customer Service Representative (x2 6 Month Fixed Term Contracts)

Department: Customer Service

Location: Hybrid Working (Fareham, Hampshire office and home based)

Working hours: Monday, Tuesday, Friday 9:00-5:30pm/ Wednesday, Thursday 9:00-5:15pm

Start date: 1st/ 2nd week of February 2025

A brighter future awaits you

CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

At CooperVision, we’re big on belonging. Everyone’s contribution counts, and that’s why inclusion and diversity are so important. It isn’t just the right thing to do; it’s what makes our company the best it can be. We are committed to creating an inclusive and engaging workplace. Our Employee Resource Groups offer employees to grow within a safe and inclusive space. So be yourself, whoever you are, and let’s achieve amazing things together.

Job summary – What to expect: 

As the Customer Service Representative of our Customer Service, you will provide high quality, fast and efficient customer service to our customers.

• Answer inbound customer calls.
• Receive and process Customer orders on the ERP System in line with Company procedures and Customers requirements.
• Manage the day-to-day requirements of our customers.
• Log and resolve Customer queries/complaints etc via CRM, Agile, Baan or appropriate method.
• Work closely with other Departments to ensure customers’ orders are shipped to the highest level of service.
• Ensure all Credit requests are received in written form detailing BP, Invoice Number/Order Number, etc.
• Ensure all Internal Controls are complied with and take ownership and responsibility of the process so that Internal and External audits are passed as per SOP.
• Scan all customer credit records and file on the computer system.
• Ensure that the credit receipt process has been updated daily.

A full job description is available upon request. 

About you:

We are looking for someone who has some experience with using Microsoft Office, ERP and CRM systems to place orders and maintain customer communication and feedback. Also, the candidate would have ideally worked in a call centre environment. 

Experience & Education:

Required

• Ability to learn procedures and processes quickly, able to listen to others and understand their requirements.
• Exceptional administration skills.
• Excellent spoken and written English.
• Good organizational, problem solving and administration skills, attention to detail is key.
• Able to use own initiative and make decisions within the remit of the role.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including; bonus, 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours. 

We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

We operate a candidate referral scheme, so if you know anyone who could be a perfect fit for this role, please email their CV to referafriend@coopervision quoting the job reference code to enjoy a £100 voucher reward if they are successful!

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1to view all other opportunities.

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