Customer Service Representative at Afni

Location: United States

Req Num: 24-1036

Functional Group: Customer Experience

Company AFN-Afni

Job Description:

What Will I Do as a Remote Customer Service Representative?

We’re looking for individuals who are just as good at working at home as they are at delivering exceptional customer service! Does that sound like you? If so, keep reading!

Afni is looking for friendly, motivated customer service pros who thrive in a fast-paced remote environment. As a Remote Customer Service Representative, you have the opportunity to make someone’s day and that’s what you’ll do when you work for us!

You will represent one of the nation’s largest brands as a Customer Service Representative, interact and build meaningful connections with customers via inbound calls as you assist with their needs – all from the comfort of your home! Sure, some calls might be tough but we will prepare you for all call types and customers during your paid training! As part of this role, you will upsell customers to ensure they have the best features to meet their needs.

As part of our remote team, we are trusting you to be as productive at home as you would in a traditional workspace. With the right setup and self-discipline, you will have the flexibility to work in a comfortable environment while staying focused on performing in your role.

Join our team and bring your energy to a customer-centric role that lets you work from the comfort of your home.

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• A work space free of distractions and security risks
• A work space with minimal background noise
• Ability to be on webcam during working hours

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.

As a Remote Customer Service Representative, you get:

• Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
• Full time hours. 40-hour work week.
• Job Stability. We’ve been in business since 1936.
• Paid Time Off. Because rest isn’t a reward – it’s necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews. We reward your good work with more money.

What are the qualifications to be a Remote Customer Service Representative at Afni?

• At least 6 months work at home experience
• At least 1 year of Call Center experience.
• Must live in the state of Georgia.
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

More About Afni:

What we do: https://afnicareers.com/get-to-know-us

Where are we located: https://afnicareers.com/locations

What’s new with us: https://afnicareers.com/news-events

What it’s like being part of the Afni family: https://afnicareers.com/culture-perks

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.