Customer Service Representative / Excel Pro

Customer Service Representative / Excel Pro

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Top Job

Located in Howell, NJ

Salary: $22-$25

Our client, a large and established non-profit, is looking for a customer service representative with exceptional communications and computer skills. This is a great career opportunity for a community-minded individual who wants room for growth and job satisfaction. Direct hire or evaluation hire opportunity based on skills and experience!

Duties:

• Provide exceptional customer service to clients via phone, email, and chat
• Answer customer inquiries and resolve issues in a timely and professional manner
• Assist customers with product information, pricing, and order status
• Process orders, returns, and exchanges accurately and efficiently, utilizing custom software and Excel
• Maintain customer records and update information as needed in proprietary database and Excel
• Collaborate with other departments to address customer concerns and ensure customer satisfaction
• Utilize CRM software to track customer interactions and maintain detailed records – and analyse this data in Excel

Experience:

• Previous experience in a customer service role
• Advanced Excel data management skills
• Demonstrated longevity and loyalty in previous positions
• Excellent communication skills, both verbal and written
• Bilingual proficiency in English and Spanish is preferred but not required
• Strong phone etiquette and active listening skills
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in data entry and navigating computer systems
• Upselling or cross-selling experience is desirable

Requirements:

• High school diploma or equivalent required; college degree preferred
• Proven ability to deliver outstanding customer service in a fast-paced environment
• Superior attention to detail
• Strong problem-solving skills and ability to think quickly on your feet
• Ability to handle difficult or irate customers with professionalism and empathy
• Detail-oriented with excellent organizational skills

Benefits:

• Competitive compensation based on experience level
• Evaluation or Direct Hire, based on experience level
• Comprehensive training program provided for new hires
• Opportunities for career growth within the company
• Health insurance benefits package available after 90 days
• Paid time off and holiday pay

If you are a motivated individual who enjoys helping others and providing top-notch customer service while learning about a new industry and analyzing vast amounts of data, we would love to hear from you.

[email protected]

732 8069562

expresspros.com/howellnj

Job Type: Full-time

Salary: $22.00 – $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Howell, NJ: Relocate before starting work (Required)

Work Location: In person

Express Office: Howell

4142 Route 9 South

Howell, NJ 07731

Email us

Apply Now

Customer Service Representative / Excel Pro

Share

Top Job

Located in Howell, NJ

Salary: $22-$25

Our client, a large and established non-profit, is looking for a customer service representative with exceptional communications and computer skills. This is a great career opportunity for a community-minded individual who wants room for growth and job satisfaction. Direct hire or evaluation hire opportunity based on skills and experience!

Duties:

• Provide exceptional customer service to clients via phone, email, and chat
• Answer customer inquiries and resolve issues in a timely and professional manner
• Assist customers with product information, pricing, and order status
• Process orders, returns, and exchanges accurately and efficiently, utilizing custom software and Excel
• Maintain customer records and update information as needed in proprietary database and Excel
• Collaborate with other departments to address customer concerns and ensure customer satisfaction
• Utilize CRM software to track customer interactions and maintain detailed records – and analyse this data in Excel

Experience:

• Previous experience in a customer service role
• Advanced Excel data management skills
• Demonstrated longevity and loyalty in previous positions
• Excellent communication skills, both verbal and written
• Bilingual proficiency in English and Spanish is preferred but not required
• Strong phone etiquette and active listening skills
• Ability to analyze customer needs and provide appropriate solutions
• Proficient in data entry and navigating computer systems
• Upselling or cross-selling experience is desirable

Requirements:

• High school diploma or equivalent required; college degree preferred
• Proven ability to deliver outstanding customer service in a fast-paced environment
• Superior attention to detail
• Strong problem-solving skills and ability to think quickly on your feet
• Ability to handle difficult or irate customers with professionalism and empathy
• Detail-oriented with excellent organizational skills

Benefits:

• Competitive compensation based on experience level
• Evaluation or Direct Hire, based on experience level
• Comprehensive training program provided for new hires
• Opportunities for career growth within the company
• Health insurance benefits package available after 90 days
• Paid time off and holiday pay

If you are a motivated individual who enjoys helping others and providing top-notch customer service while learning about a new industry and analyzing vast amounts of data, we would love to hear from you.

[email protected]

732 8069562

expresspros.com/howellnj

Job Type: Full-time

Salary: $22.00 – $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Howell, NJ: Relocate before starting work (Required)

Work Location: In person

Express Office: Howell

4142 Route 9 South

Howell, NJ 07731

Email us

Apply Now

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