Customer Service Representative (Hybrid) in Cleveland, Ohio

CALL CENTER REPRESENTATIVE (HYBRID)

Contract-to-hire

Solon, Ohio

Benefits of Role:

• Upward mobility – promote from within culture

• Dealing with home owners insurance – continue growing YoY

• Eligible for bonuses based on QA scores and hitting monthly metrics

• Remote training!

• Hybrid Flexibility

• During the colder months, remote days typically increase to 4X, 1 day in office

Job Overview:

Training (about 3 weeks) will be from 9:30am-6:00pm onsite M-F

Shift then transitions to 10:30am-7:00pm M-F

WFH: Monday, Tuesday, and Fridays

Onsite: Wednesdays & Thursdays

This is a hybrid role where they will work in office 2 days and WFH 3 days after they complete the training period.

Additional Skills & Qualifications:

• Experience in a call center is preferred

• Retail or office customer service experience

• Insurance/financial/healthcare call center backgrounds is a plus

Job Description:

-Interact with customers and clients to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up

-Answer calls professionally in a fast-paced call center atmosphere.

-Research required information using available resources and systems.

-Provide customers with product and service information.

-Process insurance documents and claims

-Identify and immediately service or escalate high-priority issues – prioritize and take initiative

-Perform follow up customer calls when necessary

-Handles roughly 35-50 calls a day (Monday and Tuesday are the busiest days)

-Strive for each call to be a “one call resolution” to the issue at hand

-Respond to letters/calls pertaining to missing information

-Will be speaking with insurance agents and carriers

-Handle calls pertaining to lapse or deficiency in coverage

-Predominantly inbound calls (80% of the time)

-Customers are predominantly from banks and lenders

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.