Motion Industries
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This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13205114
Garden City, KS, USA
Amarillo, TX, USA
Full time
R250000008681
SUMMARY:
Under general supervision, the Customer Service Representative II
ensures customer expectations are accurately determined and are fully
met. The Customer Service Representative II may provide guidance to less
experienced Customer Service Representatives or may support specific
customer(s).
JOB DUTIES:
Places customer orders via telephone, fax, email, electronic methods, or
walk in (counter sales).
Influences Motion Industries’ gross profit through negotiating the sale
price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the
customer based on competition, while maximizing the profit for Motion
Industries.
Builds customer relationships to drive repeat business by relating to
the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for
customers.
May place orders without approval for orders up to $5,000 per line and
$10,000 per purchase order.
Expedites backorders. May pull inventory and prepare order for shipment
to customer.
Responsible for sourcing products in branch inventory, distribution
center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May support specific customer(s).
Assists less experienced Customer Service Representatives with
addressing customer needs, including locating items and resolving
problems.
Performs other duties as assigned.
Responds to customer inquires regarding products, provides quotes, and
handles order entry. Due to experience & training, may handle more
challenging inquires.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and three (3) to five
(5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
Excellent communication skills including written, verbal, and
listening.
Ability to multi-task and time management skills required.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.
Reliability, organization, and attention to detail required.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes
options for healthcare coverage, 401(k), tuition, reimbursement,
vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color,
religion, marital status, national origin, citizenship status, age,
pregnancy, sexual orientation, gender identity or expression, genetic
information, disability, military status, status as a veteran, or any
other protected characteristic. GPC’s policy is to recruit, hire,
train, promote, assign, transfer and terminate employees based on their
own ability, achievement, experience and conduct and other legitimate
business reasons.
Where permitted by applicable law, successful applicants must be fully
vaccinated against COVID-19 prior to start date. COVID-19 vaccination is
a condition of employment, subject to an approved accommodation, and
proof of vaccination will be required on or prior to start date.
GPC conducts its business without regard to sex, race, creed, color,
religion, marital status,
Motion Industries is an Equal employment opportunity, including veterans
and individuals with disabilities.
PI265494817
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