Customer Service Representative II in Houston, Texas

Customer Service Representative II

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Customer Service Representative II

Salary

$1,487.00 – $1,790.07 Biweekly

Location

9250 Kirby Dr.

Job Type

Full Time

Job Number

34950

Department

Houston Health Department

Division

HHD – Human Services

Opening Date

09/24/2024

Closing Date

10/1/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Accepting Applications From: All Person Interested

PN: 34950

Division: Human Services

Section: Area Agency on Aging

Workdays & Hours: Mon – Fri, 8:00 AM – 5:00 PM*

Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Houston Health Department’s Aging section is currently searching for an applicant who will provide excellent Customer Service to Harris County seniors 60 years of age or older.

Essential Functions are as follows:

1. Experience in programs and services available to consumers through the Harris County Area Agency on Aging and Care Connection Aging Disability Resource Center with the ability to understand the needs of consumers to provide information and referrals.

2. Use effective problem-solving techniques to provide efficient telephone customer service as well as walk-in customer service.

3. Work with the customer service supervisor and program manager to identify organizational needs that would enhance quality service for our consumers.

4. Strong data entry skills and ability to input accurate and timely data into our statewide record management system (Wellsky/ SPURS).

5. Conducts follow-ups to ensure clients receive satisfactory services and research additional resources needed to assist consumers.

6. Participate in HCAAA outreach events as required.

7. Must possess flexibility and high-quality assurance skills.

Other duties as assigned

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Two (2) years of administrative or customer service related experience are required.

Substitution: Associate’s degree may be substituted for up to two (2) years of experience.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

• Exceptional organizational skills, strong ability to prioritize tasks and duties, critical thinking skills with the ability to multitask, excellent written and oral communication skills, and great interpersonal skills with the ability to interface with and work with all facets of the organization.

• Experience with Microsoft Office products, Excel, etc.

• In addition, preference shall be given to eligible applicants proficient in The State’s data management systems (Wellsky) and a work history of working with Aging programs.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

The selection process will involve application review and/or interview.

SAFETY IMPACT POSITION Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 15

SALARY INFORMATION GRANT FUNDED

Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4882 .

If you need special services or accommodations, call ( 832-393-4882 ). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627 .

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Are you currently employed within the Human Services Division of the Houston Health Department?

• Yes

• No

  03

  Select the option that best represents the highest level of education you have achieved.

• Less than High School

• High School or GED equivalency

• Associate Degree

• Bachelor’s Degree

  04

  How many months/years of customer service experience do you have?

• 0 months to less than 6 months

• 6 months to less than a year

• 1 year to less than 3 years

• 3 years to less than 5 years

• 5 years or more

  05

  How many years of experience do you have working with Senior/Aging programs?

• Less than 1 year of experience

• One to 2 years of experience

• More than 2 years but less than 5 years of experience

• 5 years or more of experience

• No experience

  06

  Name and explain your experience with any Medicare or Medicaid programs you are familiar with.

  07

  Are you willing to work evenings and weekends?

• Yes

• No

  08

  Do you hold a Texas Driver’s License?

• Yes

• No

  09

  Do you have experience working with other health departments, state and nationwide?

• Yes

• No

  10

  Please indicate your “highest” level of proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, and other PC Programs).

• BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.

• INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.

• ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel, delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

• EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing multiple calendars.

• No Experience

  11

  Do you possess excellent organizational, communication, and critical thinking skills? If yes, please explain.

  12

  Do you have experience with Wellsky or Spurs?

• Yes

• No

  Required Question