CUSTOMER SERVICE REPRESENTATIVE II – Outside Services in Houston, Texas

CUSTOMER SERVICE REPRESENTATIVE II – Outside Services

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CUSTOMER SERVICE REPRESENTATIVE II – Outside Services

Salary

$1,487.00 – $1,788.80 Biweekly

Location

Houston, Texas

Job Type

Full Time

Job Number

34615

Department

Fleet Department

Opening Date

07/24/2024

Closing Date

7/31/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division: Outside Services

Reporting Location: 900 Bagby

Workdays and Hours: Monday – Friday, 6:00 AM – 2:30 PM* (may require working weekends, holidays, and shifts)

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative II. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department? (https://www.youtube.com/watch?v=67FAmI4M09w&list=PLD0d3hwSm1eAvdG23WAwuzXpRhbOk8m54&index=2)

The Customer Service Representative II is a Tier 1 position and can provide subject matter expertise performing under limited supervision and within standard operating procedures. One who can use effective problem-solving techniques to provide general information and customer assistance for Outside Service Requests.

The Customer Service Representative II duties will include but are not limited to the following:

• Create and prepare requisitions for services from the contracted vendors.

• Research and review vendor contracted pricing.

• Submit requisitions to finance department for issuance of purchase orders.

• Notify vendor and assigned Fleet Management Shop when to begin work based on approved purchase order.

• Maintain and monitor various reports and records.

• Confirm that final request for payment invoice matches the purchase order and submit all invoices to the finance department for release of payment.

• Respond to customer questions in a timely manner

• Perform other related duties as assigned.

WORKING CONDITIONS

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

MINIMUM EXPERIENCE REQUIREMENTS

Two years of administrative or customer service related experience are required.

Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.

PREFERENCES

Preference will be given to the candidates with the following skills, knowledge, and experience:

• SAP Financial

• Creating requisitions

• Detail oriented

• Verifying contracted price and products are correct

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

None, however, the department may administer a skills assessment review.

SAFETY IMPACT POSITION

Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6049

If you need special services or accommodations, call 832.393.6049 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Are you currently an employee of the City of Houston’s Fleet Management Department?

• Yes

• No

  03

  What is the highest level of education you have completed?

• Less than High School Diploma/GED

• High School Diploma/GED

• Associate’s Degree or higher

  04

  Please choose the number of verifiable administrative or customer service related experience you have.

• Less than 2 years

• 2 years or more

• No experience

  05

  Do you have experience with Automotive Parts in the following areas? (check all that apply)

• Create requisitions

• M5 Fleet Focus

• SAP Finance

• Review purchase orders

• None of the above

  06

  Briefly share how you have used M5 Fleet Focus and / or SAP Finance as indicated in your answer to question #5 above. (“See my resume” is not acceptable. If you do not have experience, please type “N/A”)

  07

  Please check if you are proficient and have extensive use of the Microsoft Office applications below (check all that apply):

• Word

• Outlook

• None of the Above

  08

  What is your level of proficiency in Microsoft Excel?

• Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.

• Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.

• Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.

• None

  09

  Briefly share how you have used Excel at the level indicated in your answer to question #8 above. (“See my resume” is not acceptable. If you do not have experience, please type “N/A”)

  10

  Describe your professional experience maintaining reports and records. Do you have a process that allows you to stay organized when completing this task? (“See my resume” is not acceptable. Please type “N/A” if you do not have this experience.)

  11

  Describe your administrative or customer service experience as it relates to requisitions and purchase orders. (“See my resume” is not acceptable. Please type “N/A” if you do not have this experience.)

  Required Question