Customer Service Representative in Charlotte, North Carolina

Description We are currently seeking a Customer Service Representative to join our team in Charlotte, North Carolina. As a key member of our team, your role will involve interacting with homeowners, arranging appointments with technicians and superintendents, and managing logistics and scheduling. This role offers a contract to hire employment opportunity.

Responsibilities:

• Manage and coordinate appointments with homeowners, technicians, and superintendents.

• Handle a high volume of phone calls and emails daily, ensuring efficient communication and customer satisfaction.

• Maintain an organized and efficient work environment, demonstrating attention to detail.

• Use various software tools such as Salesforce.com, Yardi, and Microsoft Office Suites for customer account management and scheduling.

• Handle customer inquiries, resolving issues promptly and professionally.

• Perform calendar management duties, booking and confirming appointments as needed.

• Process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records, using customer account management tools.

• Monitor customer accounts, taking appropriate action when necessary. Requirements • Proficiency in the use of Microsoft Office Suites

• Experience in managing and coordinating appointments effectively

• Ability to confirm appointments accurately

• Knowledge of Salesforce.com platform

• Familiarity with property management principles

• Experience in email correspondence

• Ability to manage calendars effectively

• Competency in customer account management

• Knowledge of Yardi software

• Strong ability in booking appointments efficiently

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .