Customer Service Representative in Concord, Massachusetts

Description We are looking to bring onboard a Customer Service Representative in Concord, Massachusetts. The role involves providing assistance to students, managing various communication methods, and ensuring the smooth running of administrative tasks. The position is based at a physical location and falls under the contract to hire employment category.

Responsibilities:

• Fielding inquiries from new and existing aviation students, offering guidance on financial aid processes via in-person, phone, and email interactions.

• Managing the setup of iPads for students and providing necessary technical support.

• Maintaining accurate records of each student, ensuring all details are up-to-date through regular follow-ups.

• Collaborating with a team of customer service representatives based in different locations to provide comprehensive support to students.

• Facilitating the orientation and graduation processes for students, ensuring all necessary protocols are followed.

• Directing students to appropriate departments as needed for specialized assistance.

• Handling a high volume of work and multitasking effectively to meet deadlines and maintain service standards.

• Utilizing Microsoft Office products and Google Suite for administrative tasks and communications.

• Assisting in the organization of new classes every 10 weeks and ensuring all related administrative tasks are handled efficiently.

• Ensuring a smooth transition for new students into the program, providing necessary assistance and guidance. Requirements • Minimum of 1 year experience in a similar role

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in Data Entry and Order Entry

• Ability to handle both inbound and outbound calls

• Previous experience in a call center customer service role

• Excellent customer service skills

• Ability to handle email correspondence professionally and effectively

• Experience scheduling appointments

• Ability to answer inbound calls and provide assistance to customers

• Must be able to work in a team environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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