Customer Service Representative in Dallas, Texas

Description We are in the process of hiring a Customer Service Representative for our team located in Dallas, Texas. This role is a long-term contract opportunity and is primarily concerned with providing administrative and customer service support. You will play a key role in processing orders, handling customer inquiries, and providing general administrative assistance.

Responsibilities:

• Handle incoming calls and respond to customer inquiries promptly and professionally

• Process customer orders efficiently, ensuring all details are accurately recorded

• Resolve customer issues or requests in a timely manner, escalating complex issues where necessary

• Maintain accurate records of customer interactions and transactions

• Contribute to a team of three, collaborating effectively to ensure smooth operations

• Package products ready for dispatch, adhering to company standards and procedures

• Monitor customer accounts and take appropriate action when necessary

• Provide general administrative support as required, contributing to the efficient running of the business

• Ensure low email and call volume by addressing customer needs effectively and proactively

• Uphold company standards and policies in all customer interactions. Requirements • Must possess strong communication skills for interacting with customers and team members

• Proven experience in a customer service role is advantageous

• Proficient in using computer software, including MS Office Suite and CRM systems

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

• Ability to resolve customer complaints and ensure maximum client satisfaction

• Excellent problem-solving and negotiation skills

• High school diploma or equivalent is mandatory

• Administrative assistance skills are essential

• Ability to work in a team and contribute to achieving team goals

• Must have strong organizational skills and attention to detail

• Must be willing to work in different shifts, including weekends and holidays

• Fluency in multiple languages can be an added advantage

• Must adhere to all company policies and procedures

• Must have a customer-oriented approach and patience in dealing with customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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