Customer Service Representative in Dallas, Texas

Description

We are offering a temp to hire employment opportunity for a Dispatcher in Dallas, Texas.

The foundation of our work relies on maintaining strong relationships at the ground level, ensuring quick and efficient resolutions. This role entails providing 24/7 support to convenience stores by dispatching contractors for equipment repairs from a 24/7 call center. It emphasizes customer service and maintenance coordination, necessitating strong relationships with both customers, contractors, and internal teams. Responsibilities include managing maintenance requests, inputting service requests, influencing service agreements, following up on work progress, and communicating with management and callers. Additionally, the role involves handling customer escalations, inquiries, and updates, demanding initiative, multitasking, flexibility with technology, and excellent organizational and communication skills.

Requirements

• Responsible for accepting maintenance requests initiated by retail gas stations, dispatching to qualified contractors and managing the work effort to completion.

• Required to be logged into the phone system to take all incoming calls into the Dispatch Call Center and input service requests into Maximo.

• Work with Maintenance Superintendent to adjust and balance workloads as needed.

• Continual monitoring of SAP’s emergency board for incoming and open maintenance emergencies for proper handling.

• Properly review and vet waiting approved work orders to ensure proper response time has been applied.

• Direct work to contractors based on geography and trade.

• Positively influence service level agreements and maintenance budget results through efficient contractor management.

• Continual follow up on aging work for completion and close out by contractors.

• Submit electronic paperwork for capital requests and request quotations for work on higher cost jobs.

• Requires polished and professional demeanor for frequent interface with management and external callers while also handling incoming calls into the Dispatch Call Center.

• Respond to customer escalations, inquiries and provide updates as needed.

• Must have a high degree of initiative and possess the ability to make appropriate decisions independently using sound judgment.

• Ability to handle multiple tasks/assignments simultaneously.

• Must be flexible and have the ability to adapt to new technology and process changes.

• Outstanding organization, interpersonal and communication skills are essential.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .