Customer Service Representative in De Meern, Netherlands

Are you…

• Interested in working for an international and diverse company?

• Interested in developing your career in a leading Printing, Coding and Marking industry?

• Looking for a friendly and supporting team?

If so, read on!

It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

You as Customer Service Coordinator will play a key role within the Customer Service Team, providing first class support to our customers across EMEA. You will be responsible for achieving business goals for managing customer orders, ensuring on time delivery, and supporting improvement initiatives of our tools and processes. You will be located in De Meern, Utrecht, Netherlands (hybrid working, 60% on site).

In this role, a typical day will look like:

• Maintaining and managing the long-term strategic relationship with clients across Europe, Middle East and Africa, in order to maximize customer satisfaction

• Taking supply chain responsibility for a region which will include subsidiaries, distributors, and end user customers in a regional team

• Daily order management to ensure customer requirements are met, including but not limited to: receiving sales orders, placing purchase orders, following up with local and international suppliers, tracking order deliveries, handling returns and complaints, liaising with local and international Operations colleagues

• Problem-solving and proposing alternatives in case of urgent deliveries, delays or other disruptions to customer orders, in line with our policies and processes

• Running reports and analyzing data, in order to support our daily performance

The essential requirements of the job include:

• A minimum of 3 years of experience in a customer-facing role within an international supply chain organization

• Proficient in Microsoft Office suite (Outlook, Word, Excel), with the ability to create reports in Excel and perform data analysis

• Experience in using ERP and CRM systems like Oracle, SAP, Salesforce

• An analytical mind with good attention to detail, with the ability to run reports, gathering insights and making sense of different data sources

• Fluent in English, fluency in Dutch is an advantage

Our offer:

As a Customer Service Coordinator you are part of a results-oriented dynamic team. In addition to pursuing operational objectives and continuous improvement, fun and teamwork are very important. As a market leader in the field of coding and marking, we offer you competitive employment conditions and sufficient learning and training opportunities within an international working environment.

At Videojet Technologies (https://jobs.veralto.com/global/en/videojet) , a Veralto Company (https://www.veralto.com/who-we-are/) , safeguarding food, medicine, and essentials everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies , a global leader in product identification, provides innovative coding and marking solutions that help customers ensure product safety and improve their productivity.

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.