Customer Service Representative in EAU CLAIRE, Wisconsin

JOB REQUIREMENTS: Eau Claire, WI, USA Full time 2024-11-22
R24_0000030725 SUMMARY: Under close supervision, the Customer Service
Representative is responsible for accurately fulfilling customer orders
and managing incoming customer calls. JOB DUTIES: Responds to basic
customer inquires regarding products, provides quotes, and handles order
entry. Places customer orders via telephone, fax, email, electronic
methods, or walk in (counter sales). Influences Motion Industries’
gross profit through negotiating the sale price and purchase price,
within certain parameters. May adjust non-contract customer pricing to
meet the demands of the customer based on competition, while maximizing
the profit for Motion Industries. Builds customer relationships to drive
repeat business by relating to the customer and drive process
improvements. Orders items to ensure appropriate inventory levels are
maintained for customers. May place orders without approval for orders
up to $5,000 per line and $10,000 per purchase order. Responsible for
sourcing products in branch inventory, distribution center inventory or
supplier inventory. Determines the most cost effective shipping method
for customer orders. Partners with Account Representatives to ensure
customer satisfaction. Expedites backorders. May pull inventory and
prepare order for shipment to customer. May handle customer returns.
Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically
requires a high school diploma or GED and zero (0) to three (3) years of
related experience or an equivalent combination. KNOWLEDGE, SKILLS,
ABILITIES: Reliability, organization, and attention to detail required.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required. Moderate
computer skills, including information processing, communicating
internally and externally via email, using business systems and
searching capabilities to find products on the internet. Product
knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an
excellent benefits package which includes options for healthcare
coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday
pay. Not the right fit? Let us know you’re interested in a future
opportunity by joining our Talent Community on jobs.genpt.com or create
an account to set up email alerts as new job postings become available
that meet your interest! GPC conducts its business without regard to
sex, race, creed, color, religion, marital status, national origin,
citizenship status, age, pregnancy, sexual orientation, gender identity
or expression, genetic information, disability, military status, status
as a veteran, or any other protected characteristic. GPC’s policy is to
recruit, hire, train, promote, assign, transfer and terminate employees
based on their own ability, achievement, experience and conduct and
other legitimate business reasons. Where permitted by applicable law,
successful applicants must be fully vaccinated against COVID-19 prior to
start date. COVID-19 vaccination is a condition of employment, subject
to an approved accommodation, and proof of vaccination will be required
on or prior to start date. GPC conducts its business without regard to
sex, race, creed, color Equal Employment
Opportunity/M/F/disability/protected veteran status Apply Here:
https://www.click2apply.net/QyZPPwtJ2weK8U4OEhgqBQ PI255524936
***** APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/QyZPPwtJ2weK8U4OEhgqBQ