Customer Service Representative in Fayetteville, Arkansas

Description We are offering a contract-to-hire employment opportunity for a Customer Service Representative based in Fayetteville, Arkansas. The role is pivotal in a digital tax compliance software industry, working within an onsite call center environment. The job involves handling customer inquiries, processing applications, and maintaining customer records.

Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries across multiple channels including phone, email, or chat.

• Maintain a detailed log of customer interactions for productivity assessment and continuous improvement of services.

• Document all customer inquiries by creating and managing cases in a case management system.

• Be actively involved in special projects such as site testing and client support initiatives as directed.

• Conduct outbound calls for complex issues that require additional interactions for resolution.

• Adapt to changes in processes and policies as determined by the leadership.

• Monitor customer accounts and take appropriate action based on account status.

• Handle customer inquiries with a high level of detail and commitment to customer success.

• Demonstrate excellent verbal and written communication skills, and computer literacy, including internet applications and Microsoft Excel.

• Remain calm in stressful situations, maintain confidentiality, and demonstrate excellent attendance. Requirements • Role requires no specific years of experience, making it suitable for individuals at the beginning of their careers

• Candidate must possess skills in answering inbound calls, demonstrating an ability to handle customer queries effectively

• Experience or familiarity with a call center customer service environment is desirable

• Strong customer service skills are essential, with a focus on providing excellent service to all customers

• Ability to communicate effectively both verbally and in writing

• Must be able to work in a team environment and contribute positively to the overall team performance

• Problem-solving skills with an ability to think on your feet to resolve customer issues

• Demonstrated ability to handle high-pressure situations calmly and professionally

• Candidates must have a reliable internet connection if remote work is required

• Proficiency in basic computer skills is necessary, including familiarity with email and chat platforms

• Flexibility in working hours may be required to meet the needs of the business and our customers

• High school diploma or equivalent is a minimum educational requirement.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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