Customer Service Representative in Fayetteville, Arkansas

Description We are seeking a Customer Service Representative based in Fayetteville, Arkansas. As the primary point of contact for our customers, you will be tasked with handling inquiries and providing exceptional support in a multi-channel environment. This role offers a contract to hire employment opportunity and is essential to the success of our operations in the digital tax compliance software industry.

Responsibilities:

• Serve as the primary point of contact for customers, handling inquiries through phone, email, or chat.

• Document customer inquiries by creating and managing cases in a designated system.

• Conduct outbound calls for complex issues requiring additional interactions for resolution.

• Contribute to team goals while also demonstrating the ability to work independently.

• Participate in special projects such as site testing and client support initiatives as directed.

• Adapt to changes in processes and policies as determined by leadership.

• Maintain a daily log for productivity assessments and identification of individual strengths and weaknesses.

• Maintain professionalism and confidentiality in all customer interactions.

• Utilize skills in answering inbound calls and providing exemplary customer service in a call center environment.

This role is pivotal to our customer success and we are looking for someone who is highly organized, detail-oriented, and adept at multitasking. Your strong verbal and written communication skills, commitment to work ethic, and empathetic approach to customer service will be crucial to your success in this role. Requirements • The role requires no specific years of experience, making it suitable for entry-level candidates.

• Proficiency in answering inbound calls is essential to effectively handle customer inquiries.

• Prior experience or knowledge of call center customer service is preferred.

• Proven customer service skills, including the ability to resolve customer issues efficiently and professionally.

• Effective communication skills, both written and verbal, are necessary for interacting with customers.

• Ability to work in a team-oriented environment and collaborate with colleagues.

• Strong problem-solving skills to address customer inquiries and complaints.

• Proficiency in using computer software, including customer relationship management (CRM) systems.

• Willingness to learn and adapt to new technologies and tools related to customer service.

• Flexibility to work in shifts, during weekends, or on public holidays if required.

• High school diploma or equivalent educational qualification is preferred.

• Bilingual or multilingual skills can be an added advantage to serve a diverse customer base.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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