Customer Service Representative in Fayetteville, Arkansas

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in our Fayetteville, Arkansas location. The role primarily involves handling customer inquiries in a multi-channel support environment and maintaining accurate customer records. The industry focus is on providing digital tax compliance software, and the workplace is an onsite call center environment.

Responsibilities:

• Serve as the primary contact for customers, providing dedicated and motivated customer service.

• Handle and document customer inquiries via phone, email, or chat.

• Maintain a daily log to assess productivity and identify strengths and weaknesses.

• Take part in special projects such as site testing and client support initiatives.

• Conduct outbound calls to clients for complex issues that require multiple interactions for resolution.

• Adapt to changes in processes and policies as determined by leadership.

• Maintain professional environment and refrain from personal distractions while working.

• Exhibit strong multitasking and prioritization capabilities.

• Demonstrate the ability to work independently while contributing to team goals.

• Display strong verbal and written communication skills and computer literacy, including proficiency in internet applications and Microsoft Excel. Requirements • Role requires proficiency in answering inbound calls

• Experience in a call center or customer service environment is desired

• Strong customer service skills are essential

• Ability to handle and resolve customer complaints and issues

• Ability to communicate effectively and professionally with customers

• Strong problem-solving skills and the ability to think on your feet

• Must have excellent telephone etiquette

• Ability to multitask and manage time effectively

• Basic computer skills and familiarity with CRM systems and practices

• Willingness to work in shifts or flexible hours if required

• High school diploma or equivalent; higher degree in a related discipline will be appreciated

• Training in customer service or a relevant field is a plus

• Must be able to work in a fast-paced environment

• Knowledge of customer service principles and practices is beneficial

• Ability to work well in a team and contribute to team goals.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .