Customer Service Representative in Irvine, California

Description We are searching for a Customer Service Representative to join our team in the Health Pharm/Biotech industry located in Irvine, California. This role involves processing customer applications, maintaining accurate records, and handling customer inquiries in the context of a dynamic work environment. This position offers a contract to hire employment opportunity.

Responsibilities:

• Accurately and efficiently process customer credit applications.

• Maintain precise records related to customer credit.

• Effectively resolve customer inquiries and issues.

• Monitor customer accounts and take appropriate action when necessary.

• Ensure customer issues are resolved from start to finish, coordinating with various departments and providing follow-up.

• Respond in a timely and accurate manner to all incoming phone and email inquiries and requests, including billing and crediting issues.

• Enter data into the dosimetry database related to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.

• Utilize multiple internal systems daily to provide quality customer service.

• Provide timely feedback to management regarding service failures or customer concerns.

• Perform special projects as assigned. Requirements • Must have a proficiency in Microsoft Excel and Microsoft Word

• Capability to handle inbound and outbound calls

• Experience in a Call Center Customer Service environment

• Strong skills in data entry and order entry

• Ability to provide excellent customer service

• Experience in email correspondence and written communication

• Ability to schedule appointments effectively

• Experience in the Health Pharm/Biotech industry is a plus

• Must have a strong work ethic and commitment to the role

• Ability to maintain a professional demeanor under pressure

• Ability to work well in a team environment

• Excellent problem-solving and decision-making skills

• Strong organizational skills and attention to detail

• Excellent verbal and written communication skills

• Ability to handle multiple tasks and prioritize effectively

• Must have a high level of discretion and respect for confidentiality.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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