Customer Service Representative in Lexington, Kentucky

Description

We are on the hunt for a diligent Customer Service Representative to join our team in the Hospitality industry, based in LEXINGTON-FAYETTE, Kentucky. As a Customer Service Representative, you will play a crucial role in managing reservation requests, maintaining client relations, and ensuring the smooth operation of our services. This role offers a contract to hire employment opportunity. Apply today to be considered! Several shifts/days of the week schedules available!

Responsibilities:

• Handle reservation requests, predominantly ranging from 1-10 room-nights.

• Ensure adherence to client guidelines when reserving rooms, considering factors such as per diem, amenities, and hotel preferences.

• Prioritize and complete client requests within set deadlines.

• Utilize decision-making skills to select hotel options aligning with business financial goals.

• Accurately enter requests and reservations into the system.

• Apply knowledge of the hotel industry and regional markets in daily operations.

• Communicate effectively and promptly with clients and hotels, adhering to our mission of adding value in every interaction.

• Regularly follow up with clients on outstanding requests prior to their arrival.

• Address and resolve any client and hotel issues concerning reservation changes, including extensions and early departures, on a daily basis.

• Collaborate with Account Management teams and Hotel Network Management to identify frequently visited hotels and propose “in-network” hotel options to clients.

• Perform other duties as assigned.

Requirements • Proven experience in a Customer Service role within the hospitality industry

• Proficiency in Call Center Customer Service operations

• Strong ability in Data Entry and Computer Data Entry

• Demonstrated skills in managing Client Relations

• Excellent communication and interpersonal skills

• Ability to work in a team and independently

• Proficient in Microsoft Office Suite

• Ability to work under pressure and multitask

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated

• Customer-oriented mindset

• Ability to handle complaints and provide appropriate solutions within time limits

• Ability to follow communication procedures, guidelines, and policies

• Excellent command of English, both verbal and written.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .