Customer Service Representative in Milwaukee, Wisconsin

Description We are seeking a meticulous Customer Service Representative to join our team in the machinery and worktools industry based in Milwaukee, Wisconsin. This role involves a significant amount of data entry and requires an individual with a keen eye for detail. The opportunity presents a contract to hire employment opportunity, where you will be tasked with managing customer accounts, processing returns, and handling customer inquiries, among other responsibilities.

Responsibilities:

• Accurately process customer credit applications and conduct data entry tasks.

• Handle return good authorizations and rebates.

• Maintain detailed and accurate customer credit records.

• Resolve customer complaints and inquiries promptly and professionally.

• Operate in a fast-paced call center environment, managing high call volumes.

• Use Microsoft Teams, Word, Outlook, and Excel to manage and track customer interactions.

• Work closely with the customer success team to create positive customer experiences.

• Monitor customer accounts and take appropriate action when necessary.

• Utilize call center metrics and operations to optimize customer service delivery.

• Draw on previous call center experience to navigate and resolve customer issues effectively. Requirements • Minimum of 3 years’ experience in a customer service role, preferably in a call center environment

• Proficiency in call center operations and understanding of call center metrics

• Experience in a high volume, fast-paced call center is essential

• Proven track record of delivering excellent customer service and resolving customer complaints effectively

• Demonstrable experience with inbound call center operations and previous call center roles

• Proficiency in computer data entry, typing data entry, and Microsoft Office Suite (Teams, Word, Outlook, Excel)

• Ability to work well in a team and contribute to customer success stories

• Strong communication and interpersonal skills

• Ability to multitask and manage time effectively

• High level of professionalism and ability to handle sensitive information with discretion

• Ability to work in a dynamic, fast-paced environment

• Problem-solving skills and ability to think on your feet

• High school diploma or equivalent is required; a college degree is preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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