Customer Service Representative in Minneapolis, Minnesota

Job Description

• Answer 60-70 incoming calls from licensed insurance agents and brokers looking to get assistance on our policies and procedures to communicate back to their customers

• Research customer policy guidelines and reiterate information back to customer

• Provide accurate policy information to customers

• Assist in registration and navigation of company registration

• Follow up with customers when necessary

• 6 month contract to hire

• Training will be 6-7 weeks fully in office and then will move to a hybrid schedule (3 days in office and 2 days remote) after training

Additional Skills & Qualifications

• HS Diploma

• 2+ years of customer service experience in professional environment

• Minimum internet speeds of 10 mbps upload and 50 mbps download

Work Environment

• Need to be available 8 a.m. – 6 p.m. (CST) Monday – Friday, will be assigned 8 hours shift 5 days a week after training is complete

• Located in Minneapolis

• Expected start date: October 21, 2024

  About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.