Customer Service Representative in Mt. Pleasant, Pennsylvania

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in Mount Pleasant, Pennsylvania. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Hours: either 7:30AM or 8AM – 4:30PM or 5PM. Depending on your start time. Pay : $18- 20

• Assist customers by phone and in person at our facility

• Help customers get the parts they need

• Interact extensively with customers to clarify their needs, research, and recommend parts

• Meet / exceed monthly sales goals while increasing customer satisfaction

• Provide quotes

• Take orders

• Provide post order service

• Physically measure specs on a wide variety of parts

REQUIREMENTS

Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.

Specific qualifications for the role include:

• Minimum 6 months of customer service experience

• Mechanical and mathematical aptitude

• Excellent telephone skills

• Ability and desire to learn new systems and processes quickly

• Strong computer skills, particularly Excel

• High school diploma or equivalent

• Valid driver’s license and clean driving record (MVR)

• SAP / ERP experience, preferred

• Knowledge of industrial distribution products and hydraulics, preferred

Requirements • Proficiency in handling and answering inbound calls

• Experience in Call Center Customer Service

• Superior skills in customer service

• Familiarity with data entry tasks

• Ability to manage email correspondence efficiently

• Experience with both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry

• Ability to schedule appointments effectively

• Strong communication and interpersonal skills

• Ability to work in a team environment

• Problem-solving and decision-making abilities

• Ability to multitask and manage time efficiently

• High attention to detail and accuracy

• Strong organizational skills

• Willingness to learn and adapt in a fast-paced environment

• Excellent verbal and written communication skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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