Customer Service Representative in Oklahoma City, Oklahoma

Description We are seeking a diligent and efficient Customer Service Representative to join our team in the logistics industry, based in Oklahoma City, Oklahoma. This role offers a contract to hire employment opportunity, where you will be instrumental in coordinating all activities necessary to provide sales, service, and support to our customers.

Responsibilities:

• Coordinate customer orders and changes in a timely and accurate manner

• Work collaboratively with the Accounts Receivable department to resolve any disputed credit items

• Prepare and dispatch invoices to customers, ensuring all paperwork is accurately completed

• Communicate effectively with customers through various channels such as phone calls and emails

• Provide support to the Customer Service Manager by undertaking miscellaneous tasks as required

• Utilize Microsoft Office applications such as Excel and Word to maintain records and perform data entry tasks

• Schedule appointments and meetings as necessary

• Manage inbound and outbound calls, providing exceptional customer service at all times

• Use your skills in order entry to ensure all customer information is up-to-date and accurate

• Regularly monitor customer accounts and take appropriate actions when necessary. Requirements • Proven experience in a customer service role, preferably within the logistics industry

• Proficiency in handling inbound and outbound calls in a call center environment

• Excellent verbal and written communication skills, with a focus on professional email correspondence

• Ability to perform data entry tasks with high accuracy

• Proficiency in using Microsoft Office Suite, especially Microsoft Excel and Microsoft Word

• Experience in order entry and processing, ensuring timely and accurate fulfillment

• Ability to schedule appointments and manage multiple schedules

• Strong problem-solving skills and the ability to handle customer inquiries and complaints professionally

• Ability to work collaboratively in a team and maintain positive relationships with colleagues and customers

• Commitment to continuous improvement and learning, adapting to new technologies and processes in the industry.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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