Customer Service Representative in Pasadena, California

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in Pasadena, California. The position is based on-site and involves handling customer service tasks and data entry duties. If you are looking to grow your career as a customer experience professional, please contact Robert Half by submitting your resume today.

Responsibilities:

• Answer inbound calls and respond to customer inquiries via phone, email, and chat in a professional and timely manner

• Input and update customer information, transactions, and other data into our database systems, ensuring accuracy at all times

• Process orders, returns, and exchanges in accordance with company policies

• Handle administrative tasks such as filing, document management, and correspondence

• Maintain a high level of customer satisfaction by addressing and resolving complaints with empathy and proficiency

• Perform data verification and quality checks to ensure the integrity of the information

• Generate and maintain reports as required, using the data to support business decisions

• Schedule appointments and monitor customer accounts, taking appropriate action when necessary

• Use Microsoft Excel and Word, along with other CRM systems, to perform tasks efficiently and effectively

• Provide accurate information about our products and services to customers and resolve any issues or concerns promptly.

Requirements • Minimum of 3 years of experience in a customer service role

• Proficient in answering inbound calls and handling both inbound and outbound calls

• Experience in a call center customer service environment

• Strong data entry skills

• Ability to communicate effectively via email correspondence

• Proficient in Microsoft Excel and Microsoft Word

• Experience with order entry

• Ability to schedule appointments efficiently

• Strong customer service skills, with the ability to handle customer queries and complaints effectively

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .