Customer Service Representative in Sacramento, California

Description

We are on the lookout for a Customer Service Representative to join our team based in Sacramento, California. This role offers a contract to hire employment opportunity and involves a hybrid working model, with a mix of remote and office-based work. As a Customer Service Representative, your primary responsibilities will include answering inbound calls, responding to emails and chats, and problem-solving to support our clients.

Responsibilities:

• Handle inbound and outbound calls, responding promptly to customer inquiries and resolving any issues that arise.

• Utilize our CRM solution, Salesforce, to manage customer interactions and record details of inquiries, comments, and actions taken.

• Collaborate effectively with the operations team to update the status of orders and retrieve tracking information.

• Process customer returns and replacements, and provide minor troubleshooting for devices.

• Respond to customer inquiries via email and chat, ensuring a timely and accurate response.

• Assist customers in understanding various aspects of billing and other service-related queries.

• Work closely with a diverse customer base which includes end users purchasing equipment and clients from various industries.

• Learn and adapt to various systems used within the company, demonstrating a willingness and ability to understand new software and procedures.

• Conduct problem-solving activities independently, demonstrating initiative and a proactive approach to daily tasks.

• Generate reports and handle data within Salesforce, ensuring accurate record keeping.

Requirements

• Possesses skills in Call Center Customer Service

• Experienced in handling Inbound Telephone Calls

• Proficient in Answering Inbound Calls

• Has capability to manage Inbound Outbound Calls

• Willing to learn and adapt in a fast-paced IT Consulting environment

• Open to fresh graduates and experienced professionals alike

• Excellent communication and interpersonal skills

• Demonstrates problem-solving skills and ability to handle difficult situations

• Ability to multitask and prioritize tasks according to importance and urgency

• Fluent in English, both written and spoken

• Knowledge of IT and consulting industry is a plus

• Proficiency in using computer software and online tools related to customer service

• Strong customer focus and commitment to providing exceptional service

• Has a proactive attitude and takes initiative in tasks and responsibilities

• Ability to work in a team and collaborate effectively with others

• Strong ethical standards and high levels of integrity.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .