Customer Service Representative in Torrance, California

Description We are offering a contract-to-hire employment opportunity for a Customer Service Representative in the Manufacturing industry, located in Torrance, California. In this role, you will be a key player in maintaining customer satisfaction and service, handling various customer-related tasks, and ensuring the smooth operation within a dynamic team environment.

Responsibilities:

• Facilitate and manage customer orders with precision, and ensure return authorizations are issued when needed.

• Take charge of customer complaints, concerns, and inquiries, ensuring all issues are resolved in a timely manner.

• Remain updated on product lines, market trends, and related events to provide informed customer service.

• Collaborate with the Customer Service Manager to report customer complaints and errors.

• Manage customer interactions through various channels such as face-to-face, phone, email, and fax.

• Oversee the organization and filing of pick tickets for efficient record-keeping.

• Contribute to team efforts by taking on additional duties as assigned by management.

• Maintain consistent attendance and reliability to ensure seamless operations.

• Develop a deep understanding of customer needs, using this knowledge to offer solutions and support.

• Utilize skills in Customer Service and Call Center Customer Service to ensure optimal customer experience. Requirements

• Proficiency in customer service and call center customer service

• Excellent communication skills, both written and verbal

• Ability to handle customer inquiries and complaints in a professional and timely manner

• Strong problem-solving skills to effectively address customer issues

• Knowledge of manufacturing industry products and services is preferred

• Familiarity with customer service software, databases, and CRM tools

• Ability to work in a fast-paced environment and handle high call volumes

• Flexibility to work in shifts as needed

• High school diploma or equivalent education level

• Knowledge or interest in tennis/sports is a plus

• Strong team player with a customer-oriented approach

• Excellent multitasking skills with the ability to manage multiple requests, tasks, and projects

• Strong attention to detail and organizational skills

• Ability to maintain a high level of professionalism and confidentiality.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .