Customer Service Representative in Virtual, Georgia

Customer Service Representative

Req ID: 77348

Location:

Virtual, Georgia, United States

In our ‘always on’ world, it’s essential to have a genuine connection with the work you do.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to build what’s next….come connect to your future at CommScope. We are looking for someone who enjoys encouraging and cultivating relationships with current and potential customers to join our fun and upbeat customer service team.

How You’ll Help Us Connect the World:

As a key player in our customer service team, you will be responsible for proactively working with the customers and field sales account managers to support pre-sales activities, including full lifecycle customer support. Your role is crucial in maintaining a liaison relationship between assigned customer(s) and internal contacts and providing proactive support to ensure the highest level of customer satisfaction is achieved. Your efforts in encouraging customers to participate in the business satisfaction surveys, monitoring ongoing quality concerns, and encouraging proactive feedback from customers to prevent unnecessary customer critical issues are highly valued and integral to our success.

• In conjunction with field sales, you will work to drive key opportunities proactively through the sales process. Your oversight of unique customer requirements and advice to Operations and Sales Management of any potential problems/details that could significantly impact overall order and or sales revenue plans is a significant contribution to our growth. Your assistance with the forecasting process to meet CRD, SSD and lead time expectations is essential in our revenue planning.

• The central point of contact for customer complaints, RMAs, returns and credit management. This process consists of, but is not limited to, SAP notifications, authorization and coordination of return and warranty orders, credit and debit requests, and tracking and tracing of shipments, including proof of deliveries. It acts as an internal point of escalation for these issues.

• Provides customer quotes for standard pricing, configurations, shipping/freight and projects. Supports the proposal process, RFQ, RFI and e-auction activities. Fulfills customer inquiries for sample requests and literature requests

• Develops and provides customer-specific reports regarding sales/ account activity as required (Customer scorecard, sales activity, project status, presentations, etc.) Collects and verifies data accuracy for the Customer Quarterly Business Review process (QBR). Aligns with corporate and department guidelines for report generation to ensure data integrity.

• Assist in resolving payment issues between customers and the A/R departments to ensure the lowest level of DSO is achieved.

Required Qualifications for Consideration:

• High School degree or equivalent and two or more years of successful customer relationship management in the industry.

• Broad knowledge of business administration.

• Competent in understanding and communicating all product and technical information.

• High-level understanding of SAP and familiarity with customer management tools and processes.

You Will Excite Us If You Have:

• Proficient in assessing customer needs, showing evidence of using diplomacy and tact. Can diffuse even high-tension situations comfortably.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what’s next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.

#LI-DNI

Job Segment: Pre-Sales, Customer Service Representative, CRM, ERP, Sales, Customer Service, Technology