Customer Service Representative – Outbound Call Center

Are you ready to take your customer service skills to the next level? If you’re a compassionate individual with a strong desire to make a difference, this opportunity as a Customer Service Representative could be the perfect fit for you!

This company is dedicated to supporting our military veterans through a pain management device and a unique Patient Support Program. Our mission is to collaborate closely with clinicians and patients, delivering exceptional products backed by a tradition of dedication, honesty, integrity, and service.

We’re seeking a caring and highly skilled Customer Service Representative to join our team. You’ll manage a high volume of inbound and outbound communications with our valued patients—veterans who deserve the best care and support. This role is not in a traditional call center environment but rather a supportive setting where you can truly make a difference.

Customer Service Representative Key Duties & Responsibilities

• Manage a high volume of outbound communications, providing exceptional support and assistance to patients.
• Maintain ownership of calls throughout the patient’s journey, ensuring positive outcomes and addressing any concerns.
• Build strong, positive relationships with patients by going above and beyond in customer service.
• Accurately document all communications and interactions, ensuring proper record-keeping.

Customer Service Representative Qualifications

• Experience in a technical customer-support role is strongly preferred.
• Strong active listening, verbal communication, and documentation skills.
• Attention to detail with proficiency in problem-solving and critical thinking.
• Ability to multitask and manage time effectively.
• Strong communication and interpersonal skills.

Schedules: Monday-Friday, weekends off! Must be available to train for 5 weeks on 8AM-5PM schedule. 

• 6AM-3PM
• 7AM-4PM
• 8AM-5PM

Location: South Scottsdale, Near Fashion Square- 100% Onsite – Not Remote –

Pay: $19/hr

Benefits are upon hire:

• Medical, 100% covered!
• Dental
• Vision
• 401k

This direct hire role not only offers competitive benefits but also prioritizes work-life balance from the start. We strongly encourage bilingual speakers to apply. If you’re eager to make a meaningful impact while enjoying a supportive work environment, apply today!

Don’t miss out on this chance to join a company dedicated to providing healthcare that support our Veterans. Call us at 623.505.1600 to schedule an interview and take the first step toward a fulfilling career.?

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