Customer Service Specialist – Bellevue Tennis Center Customer Service Specialist – Bellevue Tennis Center

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the “Hiring Process” section below to learn more.

Job Summary

The City of Bellevue is currently seeking a Customer Service Specialist at the Robinswood Tennis Center. The Robinswood Tennis Center features an all season indoor/outdoor tennis facility with locker rooms and a retail kiosk. At peak times Robinswood is a busy facility with a variety of tennis programs and activities occurring simultaneously. The City is seeking a mature, energetic and responsible individual that enjoys working independently in a multifunctional environment to greet and assist customers. This position reports to the Robinswood Tennis Center Manager but works closely with the Administrative Assistant.

Hours: Average of 20 hours per week. Shifts vary based on season, additional hours could be available depending on facility needs.

Essential Duties and Responsibilities

Performs duties and responsibilities commensurate with assigned functional area which may include any combination of the following tasks:

• Represent the City in a positive manner and provide quality customer service to the public.
• Greet customers at the reception desk.
• Answer and route incoming calls.
• Collect admissions fees and register participants using CivicRec registration software.
• Handle payment transactions, which will include cash, checks, and credit cards.
• Assume responsibility for shift reports and accountability of funds.
• Complete reports accurately and in a timely manner.
• Communicate clearly and provide accurate information to the public.
• Inform patrons of rules and policies of the City of Bellevue.
• Assist with cleaning the reception area and other areas of the facility as assigned.
• Report any damage, incidents and injuries using appropriate forms.
• Work with other employees to provide safe conditions for the public.
• Report any unsafe situations or conditions.
• Respond to emergency situations.
• Complete required training.
• Attend scheduled staff meetings.
• Adhere to safety procedure protocol and safety standards.
• Other duties as assigned. 

Qualifications

Knowledge, Skills, Abilities and Competencies

• Skill in providing customer service in a busy environment and in handling multiple tasks. 
• Skill in handling conflict and in dealing with emergency situations. 
• Skill in working with diverse groups of people in a tactful, effective, and respectful manner. 
• Skill in solving problems and in using tact, patience and courtesy when working with others. 
• Skill in establishing and maintaining effective working relationships with staff, the community and program participants. 
• Ability to provide information about parks, recreation and community services programs, activities, and services and to communicate effectively, in person, via email, and over the phone. 
• Ability to work with cash and make change. 
• Ability to follow instructions, written and verbal. 
• Ability to use a computer to enter and track data, process payments, research information and communicate program details to participants. 
• Ability to work various schedules including mornings, afternoons, evenings, weekends and holidays. 
• Ability to enforce facility rules, policies, guidelines and safety standards. 

Education, Experience, and Other Requirements

• High school diploma or GED; college level course work preferred. 
• Possess a current First Aid/CPR certification or be willing to obtain within first 3 months of employment.
• Must pass a criminal background check. 

Core Competencies

• Customer Focus: We are focused on the needs of the customer, and on developing strong relationships with our customers.
• Instills Trust: Through authenticity, integrity and honesty, we gain the trust and respect of all of those with whom we work.
• Communicates Effectively: We understand the need to develop multimode forms of communication to address the needs of all of the audiences with whom we are engaging.
• Cultivates Innovation: We are focused on generating new and creative ways for our organization to be successful.

Supplemental Information

Physical Demands

The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 10 pounds.
• The noise level in the work environment can vary and is usually moderately quiet.
• Able to perform duties involving physical labor; such as bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.
• Ability to assist during emergency situations. 

This is a variable, non-exempt, non-union position.

Definition of a Variable Employee

• Average weekly hours cannot be determined at date of hire.
• Hours may vary from week to week and are anticipated to be 28 hours per week or less.

HIRING PROCESS

The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

• Answer the Questions when requested and can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions the completion of references checks, including at least one prior supervisor.
• Some positions may require completion of a criminal background check prior to start employment
• Some positions may require obtaining a commercial driver’s license (CDL), licensures, or additional certifications. 

At the City of Bellevue, you’ll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The five essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: exceptional public service, stewardship, commitment to employees, integrity, innovation and diversity, equity & inclusion. You’ll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It’s what makes the City of Bellevue an exciting place to work, live, and explore.

Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or [email protected]. If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing. 

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf (Download PDF reader)

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf (Download PDF reader)

For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.

• Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.**

Seasonal, part-time, and variable employees have no benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT II) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan, and any other benefits as required by law.

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