Customer Service Team Leader (Evenings)

The Library, the team and the role 

The Library is a central location on campus as a student space and information service. We meet the demand from students by continuously improving our service – creating a student-led, vibrant, and engaging campus experience. 

Student experience is at the heart of our work and we make every effort to drive this in a creative, flexible and innovative way, whilst anticipating, engaging and responding to the needs of our diverse student community. 

The team provide high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University. We make every contact count: finding the right answers, connecting students to different services, and look for the best solutions to problems. We now wish to appoint a Team Leader who will strengthen our team .The skills and competencies required include exemplary supervisory and team working skills and the ability to work flexibly and effectively with key delivery partners. 

The regular shift for this role is Monday – Friday, 1pm – 9pm, flexibility will be required in line with service requirements. This may require flexing to work the day shift or weekends.

Please contact the hiring manager with any questions, Jenni Roebuck J.Roebuck@salford.ac.uk. 

We’re continually looking to improve our recruitment processes to ensure they’re fair and inclusive. We’d like to complete an application review of this vacancy, and we’re hoping we can include your data.

Participation is optional – we’ll ask you to opt in or out in your application.

If you take part, this review won’t affect your application.

It can take place approximately up to 6 months after the closing date. Your data would only be shared in a small group of authorised colleagues, and will help us monitor inclusivity, reduce unconscious bias, and create better experiences.

What’s in it for you?

With over 200 languages spoken across Greater Manchester, we want to create an inspirational, inclusive learning and working environment, celebrating the diversity of our University community in our everyday conversations. Our student population is already incredibly diverse, and we want to ensure this is reflected across our colleague profile as well. We especially welcome applications from Black, Asian and Minority Ethnic groups. 

To help you, we have wide ranging colleague support networks, promoting awareness events throughout the year and giving you the opportunity to share your experiences with others. Our extensive faith centre facilities reflect our continuing commitment to support the student and colleague experience and the beliefs and values you bring to our community. 

There is a varied benefits package available through ‘MySalford’ where you can tailor your benefits to suit your own lifestyle – everything from additional annual leave, savings on High Street shopping, travel discounts as well as health and wellbeing support. This role will be based on the University of Salford campus. 

However you identify, whatever your pathway has been to get here, come and join us at the University of Salford where we are all proud to belong – watch us in action here! 

Read Full Description