Customer Service Trainer

Job title:

Customer Service Trainer

Company

Executive Aviation

Job description

Do you like helping new and existing employees reach their full potential? Are you naturally outgoing and someone who leads by example? Are you organized and disciplined yet able to adapt in a fast-paced and ever-changing environment? Do you have significant expertise in airline customer service operations? If you’ve answered yes to any of these questions, we want you!Executive Aviation is hiring Customer Service Trainer to lead our training program at the Saskatoon Airport (YXE). Specifically, we are looking for someone to train employees on air carrier and Executive Aviation procedures to ensure we are providing exemplary service to our clients and their passengers. The successful candidate will be required to demonstrate a strong knowledge of best practices, the ability to facilitate in class, on-line, and on the job classes. This position will report to the airport General Manager.What do we offer?Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $19.80-$25.00/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky’s the limit with Executive Aviation.Responsibilities

• Leading and developing the local training program
• Maintaining documentation and records including air carrier trainer matrixes
• Scheduling and facilitating course material to meet initial and recurrent requirements
• Represent EA in carrier train the trainer programs
• Providing hands on job shadowing instruction
• Providing instruction and coaching employees on best practices
• Providing equipment demonstration and instruction
• Promoting safe work practices
• Working in the operation across all shifts

Qualifications

• At least 2 years of airline customer service experience
• Successful completion of all Training and Read and Signs
• Demonstrated ability to lead by example by creating a positive learning and working environment
• Must have RAIC and a driver’s license with a clean driver abstract
• Ability to travel, with reimbursement
• Ability to work all shifts (nights, weekends etc.)
• Strong communication and interpersonal skills
• Demonstrated proficiency with computer software including Word, PowerPoint, and Excel
• Flexible and patient characteristics

ApplyApply for this positionRequired*First Name*Last Name*Email Address*Phone*AddressResume*We’ve received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orWe do our best to accommodate everyone’s availability, however our schedule is determined by the airline’s flight schedule and can be 24/7/365. Knowing this, would you have open or full flexibility during our hours of operation?* Yes NoThis position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?* Yes NoDo you have any health and safety experience? If so, can you please share what experience you have and if you have any certifications.*Why do you want to work for Executive Aviation?*Are you looking for full-time or part time employment?*How many years of Training experience do you have?*Are you legally eligible to work in Canada?*How did you find out about this job posting?*Did you hear about this job posting from a current EA Team Member? If so, who referred you?*Human Check*This website uses cookies and other analytics technologies. By selecting “Allow”, you consent to the recording, use and sharing of your website activity by this website and its service providers.

Expected salary

$19.8 – 25 per hour

Location

Saskatoon, SK

Job date

Thu, 01 Aug 2024 22:50:45 GMT

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