Customer Services Administrator

After the change in ownership in 2020, the Bank is growing rapidly.  It is fast becoming the go-to Bank for the evangelical church in the UK who want to ensure their money is used for Kingdom purposes.  

Because of this growth we’d like to hire a Customer Service Administrator to join our Account Management Team. The nature of this role is such that there is an Occupational Requirement for the successful applicant to be a committed Christian.

The Bank is a close-knit team of around 50 people.  This size gives each of us the opportunity to be involved in a broader range of activities than might be the case at a larger financial organisation.  Our culture is to be hard-working and professional, yet informal and caring.  Team members take responsibility for balancing flexibility in their individual working patterns whilst supporting each other and delivering great customer service.  We are committed to training and development, and to progression wherever possible.
 

Role

• Process requests from new and existing customers accurately adhering to departmental procedures.
• Process data and transactions accurately to customer records and accounts.
• Assist with ongoing account management.
• Assist to prospect for new business
• Update and maintain in-house databases.
• Participate in the general work of the office as required by the Line Manager.
• Prepare documents for delivery to clients. 
• Handle correspondence, emails and telephone calls from current clients, potential clients and external professional firms within agreed timescales.
• Other accounts administrative tasks from time to time.
• Prioritise work to achieve target response times and as directed by your Line Manager.

When you’ll work

35 hours per week, generally expected to be worked Mondays to Fridays and between 8.00am and 5.30pm. Working pattern to be agreed with the line manager under the Bank’s flexible working policy.

27 days paid holiday (excluding bank holidays), and the opportunity to purchase additional holiday up to a maximum entitlement of 32 days per annum.

Where you’ll work

A requirement for this role is for at least three office-based days per week, based at the Bank’s office: Media House, Padge Road, Beeston, Nottingham, NG9 2RS. Remote working arrangements by agreement with the line manager under the Bank’s flexible working policy. Remote workers are responsible for covering commuting and accommodation costs when attending the office.

Salary & Benefits

Salary, dependent on skills and experience, between £22,900 and £25,000.

Salary sacrifice pension scheme: 9% of salary on an unmatched basis and up to 4% of total salary on a matched basis.

Other benefits in accordance with the Bank’s People Policy on completion of probation, including travel loan scheme, electric vehicle salary sacrifice leasing scheme, payroll giving scheme, additional holiday purchase, private medical insurance and death in service benefit.

Probation

The post is subject to a six months’ probation period.
 

Occupational Requirement

This role has been assessed as carrying an Occupational Requirement for the post holder to be a committed Christian.

If you believe that you have the skills and the passion to join the Kingdom Bank team, please download the Application Pack and complete the Application Form for this role on our website https://www.kingdom.bank/about/vacancies.

If you need further information, please email people@kingdom.bank.  We look forward to hearing from you.