Customer Services Intern (M/F/X)

Job title:

Customer Services Intern (M/F/X)

Company

Crossbeam

Job description

It’s an exciting time at Crossbeam. We have just joined forces with our competitor Reveal to change the way companies go-to-market. The merger has earned the support of some of the world’s best investors: Andreessen Horowitz, Insight Partners, Redpoint, FirstMark and even Salesforce and HubSpot Ventures (yep, the biggest CRMs are investing in the future of go-to-market).Combined, our unified company has created a powerful network of 30K+ companies, a team of world-class talent, an innovative product roadmap, and a North Star vision of creating a best-of-both-worlds customer experience.What is Crossbeam ?Crossbeam is the first and largest Ecosystem-Led Growth platform. We act as an escrow service for data, allowing companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure. Companies use this data to sell more effectively, market to the right audiences, build the right products, collaborate with their service partners, generate demand, inform M&A, and more. This has created an entirely new way of doing business called “Ecosystem-Led Growth” or ELG—and it works: 40% of our customers’ closed deals come from their ecosystem.THE JOBThe Services Team supports both the Crossbeam and Reveal users (free and paid) and our peers, by providing them with :

• Product and technical expertise across all channels;
• Scalable approach for enablement (content and resources);
• Use-case focused recommendations;
• Extra professional services;

to facilitate timely customer adoption and ensure complete satisfaction in a friendly professional way.Working closely with the Services team, you will have the opportunity to gain practical experience, enhance operational skills, collaborate with multiple teams, and develop robust technical skills across various SaaS platforms:This job will report to Delphine Le Person – Services Team lead.YOUR MISSIONS WILL BE

• Anything that brings value to the company and can help you develop reusable skills;
• Manage various projects of discipline within the Global Customer Success and Service Department that will positively impact the team’s strategy for current and new partners;
• Assist free users on their activation journey to maximize engagement;
• Support free and paid users through our support portal;
• Help with the technical setup of the Crossbeam premium features;
• Assist with the Customer onboarding process by accompanying them throughout their journey with presentations, setups and meetings;
• Provide unprecedented customer service and a superior level of productivity and responsiveness;
• Be responsible for performing integrations and checking them, and assist the team and their customers with necessary setups and possible improvements;
• Help connecting companies with other partners;
• Assist with the creation of our user guide on Notion and Intercom, finding and implementing “quick wins” to engage our users even more with Crossbeam, creation of KPI reports.

YOUR BACKGROUND

• At least a Master’s Degree;
• At least 6 months of experience in SaaS / Tech industry B2B;
• Familiar with the partnership environment;
• You speak fluently English;
• You are located in Paris;
• You have experience with CRM.

HIRING PROCESS

• HR interview – 30 minutes;
• Interview with the hiring Manager – 30 minutes;
• A live case study session with the Manager and the Implementation Senior Associate – 30 minutes;
• Culture Fit interview with team members – 30 minutes.

OUR CORE VALUESValues are a social contract that we have with our team, our users, and our communities. They are guiding lights as well as argument-enders, and we expect results delivered in a way that is consistent with these values.Trust is our FoundationWe create value by building trust in our company, our team, and our technology. That goes in all directions, not just between us and our customers but also amongst ourselves. We approach conflict with empathy and curiosity, and ascribe best intentions to all of our collaborators.Work Hard and SmartThis is a startup, and we will act like one. We prioritize impact, take personal ownership of outcomes, act decisively, and get our hands dirty in the process. We communicate clearly, avoid over-engineering, and take risks. This allows us to be creative, innovative, and solution-oriented.Default to TransparencyWe will not succeed in information silos. We share the good, bad, and ugly about what is happening in our company, which requires us to pay attention, always measure what matters, and hold each other accountable.BelongingIn our workplaces, communities, and ecosystems, we shape environments where people feel a sense of belonging. To do this, we work to ensure that stakeholders of all backgrounds are treated equitably and experience psychological and physical safety. This is key to their relationship with our company, their access to opportunities, and their ability to thrive.Treasure the FunWe are incredibly lucky to be here — let’s make memories. We will all spend that extra bit of time and energy to energize each other with fun and inspiring experiences. This applies internally and externally, from the smallest interactions to the largest events.Crossbeam’s core value of Equity sits at the heart of our hiring process, and we’re proud to be building a culture where differences are valued. Applicants from diverse and non-traditional backgrounds are strongly encouraged to apply.We’re redefining the way businesses collaborate — and that’s opened up never-before-seen opportunities and revenue for our customers.We’re looking for team members who embrace the challenge of creating a brand-new category of software.

Expected salary

Location

Paris

Job date

Thu, 16 Jan 2025 01:13:57 GMT

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