Customer Services Senior Library Assistant

Job title:

Customer Services Senior Library Assistant

Company

University of Warwick

Job description

For informal enquiries, please contact Inga Vai (Customer Services Co-ordinator) at [email protected].We are seeking to appoint Senior Library Assistants in the Customer Services team at the University of Warwick. This is a unique opportunity to join at a pivotal moment for the Library following the transformation of our services and the launch of a new strategy. The role includes line management of Library Assistants, whilst supporting the operational delivery and development of excellent frontline customer services.Please see below the available shift patterns:Post 1 (0.5 FTE) Mon 08:00 to 14:45, Sat and Sun 08:00 to 14:30
Post 2 (0.5 FTE) Mon 13:15 to 20:00, Tues and Sun 13:30pm to 20:00.This also applies to those weeks which include bank holidays and statutory/customary days, where you will be rostered to work as required.We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.Previous applicants need not apply.About YouWe are looking for outstanding candidates to join our Customer Services team. The successful candidates will possess excellent interpersonal, organisation and motivational skills and demonstrable experience of delivering outstanding customer service. You will have a strong team work skills and the ability to effectively motivate teams and individuals.For further information regarding the skills required for this role please see the personal specification section of the attached job description.About the DepartmentIt has never been a better time to join the University as we celebrate our 60th anniversary and embark on a programme of transformation. To ensure we are ready to embrace our future the University will be developing our physical and digital infrastructure and services to significantly enhance our main Library and to maximise our digital experience.Nestled in the heart of England, the University of Warwick is a gateway to the whole of the country, offering exceptional rail and road links and only 15 mins from Birmingham International airport. With easy access to the vibrant, diverse conurbations of Coventry, Birmingham, Leicester and Oxford or the smaller heritage and arts laden towns of Stratford-upon-Avon, Leamington Spa, Warwick and Kenilworth there is something for everyone. You will also have easy access to three areas of outstanding national beauty, the Cotswolds, the Malvern Hills and Cannock Chase.Working on campus you will have easy access to facilities such as Warwick Arts Centre, one of the largest multi-artform venues in the UK, delivering a high quality, engaging, and diverse programme of performing and visual arts, concerts, films, festivals, education and learning activities, and special events – all presented in world-class venues and spaces.In addition, our world-class Sports and Wellbeing Hub opened in 2019. The hub houses a modern 230 station gym, a 25m 12-lane swimming pool, over 100 fitness classes and a 706sqm climbing wall.Our campus also has huge amounts of green space to enjoy, including lakes, woodland and open fields.With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to flexible working to help your work/life balance.For more information, please see .About the UniversityBorn in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.You’ll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.*QS World University Rankings 2024** Research Excellence Framework 2021To find out more about us visit ourHow to ApplyCLOSING DATE: Thursday 23rd January 2025 at 11.55pmTo apply, please click ‘Apply’ below and submit an application form by the closing date. Please plan for any potential delays as you will not be able to submit an application past this deadline (even if you opened the form at, say, 11.30pm).Please attach a CV and cover letter.

• Your CV should include your most recent employment experience, any other relevant experience, and education history.
• Your cover letter must detail how you meet each of the essential criteria found in the Job Description document below (desirable criteria too, where possible).

Please ensure your cover letter follows the guidelines outlined above; due to the anticipated volume of applications, cover letters that do not follow this guidance may not be considered.Please see for guidance on writing a cover letter. We highly recommend using individual criteria as headers and giving examples below, though you are free to format the letter as you wish.To streamline our hiring processes, we can only accept applications via our official website, .Interview Date: TBCStart Date: TBCWhat we OfferWe will provide you with a great range of benefits, which include an attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click .We are proud to say that we are a .Our Commitment to InclusionWarwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages .The University currently holds a , and a . The University of Warwick is also one of the six founder institutions of the .Disclosure & Barring Service (DBS)The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).We expect all employees, volunteers, and partners to share our commitment to safeguarding.Rehabilitation of Ex-OffendersThe University undertakes not to discriminate against anyone who makes a disclosure relating to a conviction. The information disclosed at application stage is only visible to the central DBS team (i.e. not recruiting managers) to ensure there is no bias during the shortlisting process.Job Description

Expected salary

£24044 – 26038 per year

Location

Coventry

Job date

Sat, 04 Jan 2025 08:22:11 GMT

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