Customer Solutions Manager, Healthcare, UK Public Sector

DESCRIPTION

Are you passionate about shaping the future of the UK Public Sector (UK-PS) by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?

Amazon Web Services (AWS) is seeking an Account Customer Solutions Manager (CSM) to come join our UK Public Sector Healthcare team and help customers realise sustained business value by accelerating their cloud transformation journey.

Key job responsibilities

Working with organisations in all stages of their cloud adoption, CSMs are advocates guiding customers through value realisation, enablement, and governance of their cloud transformation journey.

Value Realisation: The successful candidate will identify and accelerate the customer’s realisation of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices etc.

Enablement: The successful candidate will help customers achieve organisational cloud readiness, cloud fluency and cloud skills.

Governance: The successful candidate will establish and develop operating models to drive scale and long-term success through the application of AWS frameworks and mechanisms.

A day in the life

Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of CSMs who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.

You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.

Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.

You will influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.

You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS,

evangelising customer needs to AWS leadership, product, and engineering teams

To support the evolution of the AWS customer experience and/or CSM discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.

This position may require 20% – 40% travel to customer sites on a weekly basis.

About the team

Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.

Working backwards from the Customer– we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.

Guided by facts and data – through our expertise, we inform priorities and influence the customer, AWS service, best practice and industry solution opportunities.

Focus on excellence – we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.

Simplification and agility – we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.

Inclusion, Diversity & Equity – we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

Bachelor’s degree in science, technology, engineering, maths, business or or equivalent military or professional experience.

Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realising customer benefits, and successful program completion.

Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.

Experience leading technical and non-technical programmes with a proven ability to work across broad functional teams.

PREFERRED QUALIFICATIONS

Programme management qualifications e.g. PMP, SCRUM/Agile, SAFe.

Experience in large-scale cloud migration and modernisation projects.

Experience working with UK Public Sector and Healthcare customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

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