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Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Customer Success Associate to join our amazing culture. A Customer Success Associate works closely with other team members to ensure end-user success with the many systems that Convergint installs and supports. Under minimal supervision, a Customer Success Associate develops and ensures customers receive timely, informative, engaging, and comprehensive training and support. Helping our customers maximize workflows, avoid common obstacles and optimize end user utilization of products and systems in a manner that maximizes customer return on investment. As a Customer Success Associate, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Customer Success Associate.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
What You’ll Need
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Requirements:
Education: College degree, trade school or equivalent experience
Minimum Experience: 3-5 years customer service, operations, field service or project management
Preferred Experience: (but not required):
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
: Devoted to a task or purpose with loyalty or integrity
: Capable of carrying out a given task with all details necessary to get the task done well
:Inspired to perform well by the chance to take on more responsibility
:Inspired to perform well by the completion of tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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