Customer Success Lead
swan.io
AboutSwan, a European fintech company, is the easiest way to embed banking features into your product. This can be called “Banking-as-a-Service” or “Embedded banking”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use.Swan already has 100+ customers across 10+ European countries, large enterprise and startups alike. They include Carrefour, Factorial, Alma, Pennylane and Agicap. We’re on track to take things much, much further, by expanding on Europe — localizing our product, and internationalizing our team and partner portfolio.Swan has received 58M€ funding from VCs like Lakestar, Accel, and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe.With 200+ Swanees across offices in Paris, Bordeaux, Berlin, Barcelona and Amsterdam! Wherever you’re coming from, come as you are! We’re open to all kinds of people, from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way!To learn more about us: ; .Job descriptionWe are currently seeking a highly motivated individual to join our team as a Customer Success Lead. This role involves managing our Customer Success Managers and Specialists, a team currently composed of five people.The responsibilities include dedicating time to production activities, such as handling specific case escalations and managing edge cases, in addition to overseeing the team.✨ Your missionTeam Management:
Scale & Optimize:
Production:
Preferred experience✨ You’re a great match if:
It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.About Swan✨ Perks of being a Swanee:
✨ Our values:Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. – Making complex things simple is what we do.Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.You can find out more about our .Recruitment process
Paris
Fri, 31 May 2024 00:00:10 GMT
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