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Capella Space stands at the forefront of synthetic aperture radar (SAR) satellite technology and signal intelligence. We provide customers in governments, academia, and commercial sectors with reliable information that enables unparalleled understanding of the world. Our mission is centered on delivering timely and reliable Earth imagery, supporting diverse applications in defense & intelligence, disaster response, energy, environmental monitoring and more. Utilizing cutting-edge technology, Capella Space designs, manufactures and operates an advanced constellation of SAR imaging satellites. Our market-leading SAR satellites are complemented by an unmatched data infrastructure and automated ordering and delivery platform for fast, reliable insights where and when customers need it most.
Recognized for our technological prowess, Capella Space was honored as one of the 10 most innovative companies in Space in 2023 by FASTCOMPANY. Capella Space is an internationally trusted Earth Observation data provider, working closely with the U.S. Space Systems Command, U.S. Space Force, NASA, U.S. Air Force, U.S. Navy, U.S. National Reconnaissance Office, the Canadian Government and more to make unclassified, high-resolution SAR data more accessible.
What Makes Capella Unique?
Capella Space is a highly collaborative team environment, providing an opportunity to work with some of the brightest minds in the space industry, though no prior space experience is needed. We’re looking for people excited about tackling seemingly impossible challenges, learning new skills and concepts, and helping each other achieve success. Our mission and our products are meant to understand the whole world and help everyone in it – regardless of race, creed, or any other distinction. We encourage you to bring your unique perspective to help make us stronger, including applications from those who are traditionally underrepresented in tech.
About the Role
Reporting the Sr. Director of Customer Engagement, the Customer Success Manager is a key contributor to our team strategy and ensures its execution by supporting our global customers and Reseller Partner network. CSMs work with our customers to deliver world-class SAR imagery products through our self-service, proprietary Console system that allows customers to task Capella’s constellation and view / download imagery, or to integrate our data and data access systems into their existing workflows and platforms via API.
You will be responsible for building long-term strategic relationships, providing best-in-class post-sales support, on-boarding and training, and delivering a customer experience that reflects Capella’s leadership in the Space industry. This includes serving as an internal advocate for customers, encouraging product adoption and maintaining high engagement with our customers and partners. This position is intended to cover an international territory and as such may require shifted working hours and weekend coverage.
Responsibilities
Required Experience
Preferred Experience
Equal Opportunity Statement
Capella Space is an equal opportunity employer, committed to creating a diverse and inclusive workplace, and upholding equitable hiring practices.
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