Customer Success Manager (6 month contract)

Job title:

Customer Success Manager (6 month contract)

Company

Beamery

Job description

ABOUT BEAMERYBeamery’s mission is to create equal access to work, skills and careers. We are a leading transformational AI platform in the HR technology industry, enabling enterprise companies to create better and fairer talent decisions – by accelerating their recruiting processes, unlocking successful internal mobility opportunities, enabling smarter upskilling initiatives, and facilitating agile workforce planning. We are helping our clients hire over a million people annually.Our product is used by Fortune 2000 organizations globally, leveraging cutting-edge AI technology that has earned us prestigious awards and financial backing from world renowned organizations such as Microsoft, Accenture & Workday.Some of the innovative things Beamery is working on this year include:✨ Transforming experiences throughout the talent lifecycle with the power of AI and LLMs by using learning models and Beamery’s unique understanding of talent data.✨ Focusing on ‘Beamery Talent Portals,’ our internal mobility tool which uses AI to help empower our customers to foster employee development, supports retention, encourages knowledge transfer, and reduces hiring costs.But it’s not all about creating high-quality products, we also very much value the company culture we have worked hard to create; built on trust, empathy & honesty ensuring our workforce is able to bring their full selves to work.ABOUT THE ROLEThe product we’re building at Beamery is a game-changer, revolutionizing how companies approach their workforces – and our Customer Experience team is at the heart of making this happen! They dive headfirst into understanding our customer’s business needs and expectations, brainstorming how our product can bring these to life. They spend every day being customer obsessed! Their ultimate goal? To make every interaction with Beamery productive, easy and enjoyable.They embody a customer-centric culture, driven by empathy and adaptability. The team rituals include monthly CXO All Hands and Lunch & Learn sessions. They engage with customers daily, providing top-notch onboarding, training, upselling, and cross-selling services, all focused on driving renewal and retention. Their mission is to see our customers not just succeed, but thrive beyond their expectations!WHAT YOU WILL BE DOING AT BEAMERY🚀 Handling overall responsibility for managing enterprise customer relationships across the US or EMEA for an assigned book of business.🚀 Establishing a trusted advisor relationship that works to ensure the customer’s overall satisfaction with Beamery products and be proactive in helping them use Beamery better, but also give them guidance on best practices across their talent technology stack, such as branding and sourcing channels, HRIS systems, etc.🚀 Acting as a liaison between product management and the customer with a focus on communicating the Beamery roadmap and how the roadmap will influence customer activities🚀 Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Driving a positive Talent and Business ROI by helping users transform their Talent Acquisition operating models. You will be responsible for building capability, adoption, retention and overall success within the Beamery user community.🚀 Working closely with Professional Services to identify new opportunities and facilitate transitions following initial or follow-on deployments. You want Beamery to be fully integrated with the customer’s processes and existing talent communication technology.🚀 Developing programs focused on enhancing the customer’s experience with Beamery🚀 Monitoring and facilitating the customer’s adoption of our solution features and functionality with providing Beamery with an understanding of their overall business needs as they relate to our products🚀 Leveraging customer relationships as needed for prospect references🚀 Prioritising and driving resolution on escalated customer issues🚀 Producing Talent Acquisition thought leadership content for our clients and in partnership with them. Delivering just in time best and next practice recommendations to help customers achieve their talent objectives and overcome challenges to full adoption and utilisation of Beamery.🚀 Being the “voice of the customer” and acting as their internal advocate within Beamery.WHO ARE WE LOOKING FOR?🚀 Proven customer success experience with enterprise customers with responsibility for upsell, expansion and renewal🚀 Experience with Talent Acquisition, Human Capital Management, Business Intelligence, or ERP applications is a definite bonus🚀 Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management🚀 Proven ability to collaborate and build strong relationships with customers especially at the Executive level🚀Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)🚀 Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars🚀 You’re comfortable working with a global team and global customers, and you’re adept at managing workloads across time zonesBENEFITS🏝 Unlimited Holidays (26 days minimum) + Bank/Federal Holidays📅 First Friday of every month off⛷ Company closure between Christmas and the New Year🌍 Beamery Explore: Work from another country for up to 25 days each year🌱 Monthly focused Personal Development Day🐥 6 months of full pay for primary caregivers (parental, surrogacy & adoption)🐥 6 weeks of full pay for secondary caregivers (parental, surrogacy & adoption)🏥 Private health insurance for you and your family⏰ Time off for prenatal appointments🍕 Weekly lunches in the office🐶 Pet-friendly offices📈 Stock optionsBeamery is for Everybody. Diversity and open expression are fundamental to us. We acknowledge the challenges in our industry and strive to develop an inclusive culture where everybody can contribute. We are dedicated to creating an inclusive environment for everyone, regardless of ethnicity, religion, color, sexual orientation, gender identity, race, national origin, age, disability status, or caregiver status. If, for whatever reason, you need us to make reasonable adjustments and adaptations to our recruitment process, please emailVisit our to learn more about progress and commitments.

Expected salary

Location

London

Job date

Sun, 15 Sep 2024 02:06:37 GMT

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