Customer Success Manager
Dashlane
About DashlaneDashlane’s mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need-anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster, simpler, and more secure internet.Our global team is united by a strong sense of community and passion for improving the digital experience of our users. Learn more about , , and the of being a Dashlaner in our page.Do you have a passion for working with customers to drive their success? Do you want to work with a global team with an eye toward improving cyber security posturing for customers around the world? Consider joining Dashlane’s customers success team and help us run toward our business goals and have a good time doing it!About the roleOur Customer Experience team is looking for a Customer Success Manager to help us achieve ambitious growth goals and ensure customers have an excellent experience. As a Customer Success Manager, you will be responsible for working with our customer base by bringing Dashlane’s best practices, innovations and capabilities directly to the admins and users of our product. You will foster relationships with key customer stakeholders, assist them with ongoing projects and strategize operational improvements to ensure their success with Dashlane. With significant company focus on Dashlane’s B2B products, you’ll be at the heart of Dashlane’s mission and a critical member of a growing, International team.We’re looking for self-motivated, curious, resilient professionals with strong organizational and follow up skills, who thrive in a fast-paced environment. Your success in this position depends on excellent customer communication and strategy via email, Zoom, phone, etc. and the ability to quickly assess prospective opportunities for improvement through discovery and qualification while uncovering business needs through active listening and thoughtful questioning. You’ll be working with a variety of people including IT admins all they way up to Executive/C-Suite contacts in IT and Security. You’ll develop strategies and tactics to maximize success and will collaborate with cross-functional peers in Customer Success, Sales, Support, Product and Engineering. If this sounds like the type of role and environment you’ll thrive in, then we want to talk to you.Location:You will be based in Paris with English as your working language. We offer a hybrid work arrangement, with Tuesday being the company day, where we all collaborate in the office and have a company-sponsored meal, a department day for team bonding (will be Monday for your department), and a third day of your choice. We offer relocation support (national and international).At Dashlane you will:
Requirements:
We’re Also Looking For:
Diversity, Equity, Inclusion and Belonging at Dashlane:As a truly international company-founded in France and distributed across France, US and Portugal-Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this .Your interview experience:To know what to expect once you’ve sent your application, . Feel free to browse our blog to find more information about our product and how we work.
Paris
Wed, 14 Aug 2024 01:57:56 GMT
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