Customer Success Manager France – Business Unit Regate

Job title:

Customer Success Manager France – Business Unit Regate

Company

Qonto

Job description

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that’s combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by and in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the French ranking!Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect peopleOur beliefs: At Qonto, we’re committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality..⭐ Join Regate by Qonto, as a Customer Success Manager for the French Market and play a crucial role in managing and growing relationships with accounting firms. Your mission will be to maximize revenue through retention and upselling, and driving the adoption of our innovative platform.You will join a team of 11 people led by and , our two CSM team leads.👩‍💻🧑‍💻 As a Customer Success Manager 🇫🇷 for our Regate Business Unit, you will:

• Manage a portfolio of accounting firm clients, where you will need to achieve upsell, retention, and satisfaction targets.

• Deploy and onboard new clients, conducting kick-off meetings and regular follow-ups to ensure their proficiency with the tool in coordination with the Accounting Firms Training team

• Support accounting firms in deploying Regate to their own clients through webinars, training sessions, and sharing statistics on their clients’ adoption.

• Monitor client health indicators to identify upselling possibilities with clients and achieve individual sales targets.

• Provide technical support to our clients while understanding their operational challenges.

• Maintain a high Net Promoter Score (NPS) for your client portfolio and align the solutions offered by Regate by Qonto and Qonto with your clients’ specific objectives.

🤔 What you can expect:

• A dynamic and fast-paced environment within a growing scale-up.

• Opportunities to work on impactful projects that drive client success and business growth.

• Access to cutting-edge tools such as Hubspot, Zendesk and Click-Up to enhance client management and engagement.

• A collaborative team culture that values innovation and proactive problem-solving.

🤝 About your future manager:You will be guided by experienced managers like Jacques or Enguerrand, who bring a wealth of knowledge in customer success and strategic client management. They are committed to fostering a supportive environment that encourages growth and excellence.🏅 About You:

• You have at least 3 years of experience in customer success or account management, preferably in a B2B SaaS environment.

• Ability to sell and negotiate with various types of B2B stakeholders, while meeting sales targets.

• Adaptability, proactivity, and empathy in managing trust-driven relationships with clients.

• Ability to manage multiple tasks simultaneously, requiring strong personal organization skills.

• Excellent communication skills in French and good command of English.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we’ve been searching for all along ☺️🎁 PerksA tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.– Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;– Tailor-made remote work policy depending on the job you apply for and where you live;– Competitive salary package;– A meal voucher;– Public transportation reimbursement (part or global);– A great health insurance (depending on the country);– Employee well-being initiatives: access to to take care of your mental health and great offers for sports and wellness activities;– A progressive disability and (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;– Monthly team events.💪 Our hiring process:– Interviews with your Talent Acquisition Manager and future managers– A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be likeWe will send you an interview guide so you can best prepare yourself.On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞To learn more about us:| I |To know how your personal data will be processed during your application process or to request its deletion, please .

Expected salary

Location

Paris

Job date

Sat, 26 Oct 2024 22:51:27 GMT

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