Customer Success Manager – Magic Notes

Job title:

Customer Success Manager – Magic Notes

Company

Beam

Job description

This website uses cookies to ensure you get the best experience on our website.Beam and selected partners use cookies and similar technologies to ensure you get the best experience on this website. If you consent to it, we will use cookies for analytics purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.common–cookies–alert#acceptAll”>Accept all cookies common–cookies–alert#disableAll”>Disable non-necessary cookies common–cookies–alert#openPreferences”>Cookie preferences common–cookies–preferences#open” class=”bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto sticky top-2″>Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon–cookies–preferences#handleCategoryToggle”>AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon–cookies–preferences#handleAccept”>Accept these cookies common–cookies–preferences#handleDecline”>Decline non-necessary cookiescommon–header–menu#toggle” data-common–header–menu-target=”button” title=”Career menu” > Career menuEmployee Candidate Homepagecommon–dropdown#toggle”>common–share#handleClick” data-provider=”Facebook”> Facebook common–share#handleClick” data-provider=”Twitter”> X common–share#handleClick” data-provider=”LinkedIn”> LinkedIn🤝 Partnerships · London · Hybrid RemoteCustomer Success Manager – Magic Notescareersite–jobs–form-overlay#showFormOverlay” data-careersite–jobs–form-overlay-target=”coverButton”> Apply for this jobWe usually respond within a weekblocks–cover–scroll#handleScrollDown” title=”Scroll to content”>At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively.You’ll be joining a company that’s having a huge impact on people’s lives with a culture where you can be yourself, have fun and progress rapidly.About the roleBeam’s mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we’re building a suite of AI products to revolutionise frontline work.Our first product, Magic Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high quality care to vulnerable residents who need it most.There’s lots of excitement across Government around using advanced technology to tangibly improve the lives of residents and with Magic Notes we can pioneer the use of AI in frontline services.Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beams software products as we scale.This is a broad and hands-on role. You’ll spend a lot of your time with users – especially social workers – helping them understand and use the product. Alongside this, you’ll build a network of champions at every level to inform and grow the partnership.When you’re not out and about, you’ll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you’ll provide a comprehensive evaluation and lead the negotiation for an extended contract.This is a new function and you’ll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UKYou’ll beBuilding strong relationships – from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providersDriving adoption – through both organised training and proactive engagement with front line teams and managersDemonstrating the impact of our work – through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can beIdentifying and securing expansions – spotting opportunities, developing proposals and leading contract negotiationActing as the voice of the customer – sharing feedback which drives our product roadmapHelping build the customer success team – we’re a new team, and you’ll be at the forefront of designing how customer success at Beam worksYou areA natural relationship builder – quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teamsA strong multi tasker – you’re incredibly organised, comfortable with multi tasking and can switch between different activities with easeResults-driven – you thrive working towards ambitious individual KPIsA confident negotiator – you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new productAdaptive and resilient – you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivationYou’ll needDemonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software productA strong sense of diplomacy – you know how to appropriately build relationships with stakeholders across Government and social care organisationsA creative, growth mindset – when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customersIncredible discovery techniques – strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can helpAbout BeamWe’re a team of over 150 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of for our work (including one from our former Queen!) We’re one of the in London, according to WIRED magazine and one of for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.Our benefits

• Highly competitive salary of £40,000 – £55,000 (on target bonus of 10-15% of your salary dependent on performance)

share options * Therapy, coaching, classes & content – powered by

• Annual company retreat
• New laptop – choose between a MacBook Air or PC
• 1:1 workplace coaching with More Happi
• Regular team talks from leading UK tech entrepreneurs
• Free subscription to Calm meditation app
• Discounted bike and accessories with Cyclescheme
• Discounted tech products with Techscheme
• Your own financial well-being coach, through Bippit

Application processWe have a four stage interview process, giving you plenty of time to learn about Beam whilst we get to know you better:30 minute video call with a member of our teamTimed practical remote testPresentation with our Customer Success team3 final culture and value meetingsFeeling excited?Start your journey to the most rewarding and challenging role of your career. We’re excited to hear from you.We’re proud to have a diverse team with broad talents. If you are unsure whether you tick every box but think you have the skills to make an impact – please apply!Please note:

• We are accepting rolling applications for this role, with no fixed close date – if you are interested please do apply when you can
• We have a 6-month wait period before you can re-apply to Beam
• Unfortunately, we are unable to provide visa sponsorship to candidates

Department Locations London Remote status Hybrid RemoteBelieve in our Purpose? Join us.Before applying, please read .If you share our values and want to make a major positive impact, let’s talk.The Beam teamps Not the right role for you, but passionate about what we do? Email us on .careersite–jobs–form-overlay#showFormOverlay”>Apply for this job jobs–overlay#closeOverlay”>🤝 Partnerships · London · Hybrid RemoteCustomer Success Manager – Magic NotesLoading application formCareer site

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Expected salary

£40000 – 55000 per year

Location

London

Job date

Sun, 14 Jul 2024 03:25:06 GMT

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