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As the first CSM within Vanta’s Scale Customer Success Advisory (CSA) team in the EMEA region, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta’s specialised solutions. Working closely with your global team, you will engage with customers through a combination of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta’s customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business.
About Vanta:
At Vanta, our mission is to secure the internet and protect consumer data. We empower companies to continuously monitor and improve their security posture, proving their compliance with ease. Our team is made up of talented individuals, many of whom have thrived at Vanta without prior security experience. We are dedicated to providing an inclusive work environment and solving complex security challenges for our customers.
What You’ll Do:
Success in this Role:
What You Can Expect as a Vantan:
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.
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