Customer Success Manager – Spanish Speaker

Job title:

Customer Success Manager – Spanish Speaker

Company

Earnix

Job description

You’ll be doingBe the customer advocate within the organization – operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internallyOwn shared responsibility for customer churnReview customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)Own responsibly on invoice payments, renewals, contractual changesCollaborate with our sales team to achieve quotas while keeping our clients highly engagedIdentify up-sell opportunities and communicate them to the relevant business line ownerFacilitate and support up-sell processesEstablish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customersCommunicate the progress of monthly/quarterly initiatives to internal and external stakeholdersMaintain all information on customer activity within the CRM platformPosition Intro:With Earnix, insurers and banks offer their customers personalized value fully aligned with corporate business goals and objectives. Our solutions offer systemized, enterprise-wide value with ultra-fast ROI. Earnix has been innovating for insurers and banks since 2001 with offices in the Americas, Europe, Asia Pacific, and IsraelWe are looking to hire a Spanish & Portugese speaking Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in Spain, Portugal and Latin America.You’ll be usingFluent Spanish & Portugese speakerExperience in a Global SaaS software organizationCSM / Client-facing Experience with Enterprise customers.Ability to work in a multicultural environmentKnowledge and experience working in the Insurance industries specifically Pricing – A MustDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelStrong interpersonal skills, people personProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailsWillingness to travel extensivelyMotivation, flexibility, proactiveness, ability to work independently and as a part of a teamYou’ll love it becauseThis is an incredibly impactful role in the organizationYou will have the opportunity to work in a successful, fast-moving, mission-driven companyYou will have autonomy and growth opportunitiesYou will collaborate with other creative and enthusiastic team membersEarnix has competitive benefits with an all-for-one mentality

Expected salary

Location

London

Job date

Tue, 17 Dec 2024 23:06:31 GMT

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