RemotePass
Job title:
Customer Success Manager – UK
Company
RemotePass
Job description
RemotePass is a platform enabling companies to easily hire, onboard, manage and pay remote teams globally.We are a UAE-based startup working remotely all over the world. Our team is diversified and based in more than 10 different countries. We have the ambition to become a leading remote work enabler that simplifies access to world-class talents. We believe that anyone should be able to work anytime, anywhere.We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.As part of our growth, we are hiring a Customer Success manager to establish processes and strategies that will guarantee seamless customer/user experience.ResponsibilitiesYour role is to support our customers as they transition from sales prospects to active users of our product, and your responsibilities are focused on building customer loyalty, long-term client relationships, and growing revenues. In this role you will;
- Help onboard customers and become your customer’s mentors. Your main goal is to get them started as fast as possible and monitor their satisfaction as they grow.
- Activate and renew our customer base, acting as the customer’s main advocate within RemotePass.
- Develop relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Partner with internal teams, including Sales, Operations, Product and Engineering, deliver the best customer experience to drive growth and retention.
Requirements
- 3+ years experience in CSM.
- Customer obsessed and have significant experience building and nurturing customer relationships.
- Record of meeting or exceeding customer renewal and retention goals in a high-growth setting.
- Team player, and enjoy working on a diverse team.
- Experience working with clients and team members from multiple countries and across multiple time zones.
- Experience working in a remote setup.
- Experience working at a high-growth start-up or scale-up.
- Fintech or HRTech experience.
- English and Arabic-speaker (a must!)
You’ll get
- Work remotely with flexible hours
- Health insurance
- Paid time off
Expected salary
Location
United Kingdom
Job date
Thu, 18 Jul 2024 05:21:26 GMT
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