Customer Support Administrator

Job title:

Customer Support Administrator

Company

Balfour Beatty

Job description

About the roleOwn your career, and you can build something to be proud of at Balfour Beatty. By joining our Asset and Technology team as a Customer Support Administrator. This role is a fixed-term contract covering maternity leave for 12 months. You’ll work with true experts who’ll share their knowledge and provide support, encouragement and invaluable feedback so you never stop learning. Bring us your capability and we’ll help you take it much, much further.What you’ll be doingAs a Customer Support Administrator you will:

• Receive and evaluate requests from site personnel for goods and services via telephone, oracle and email

• Place orders/off hires for internal plant when available. Ordering/off hiring from external suppliers if we cannot supply with our own fleet first

• Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system

• Follow up on all breakdowns, on hires and off-hires with suppliers/internal workshops and customers to make sure that the request is fulfilled in the agreed SLA

• Ensure all purchase orders are placed accurately and are completed on time to the customer’s specification

• Resolve any invoice/order queries given to them by the Plant Team Leader.

Who we’re looking forPersonal Qualities and Experience

• Customer service experience

• Administration experience

• Good IT skills, particularly with Microsoft packages such as Word and Excel.

Why work for usWhy work for usDay in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.About usAbout usBalfour Beatty Plant & Fleet Services proudly provides comprehensive plant, vehicle and equipment services to the Balfour Beatty Group in the UK. From our innovative Site Mobilisation Hub, we make sure that HGVs, tower and crawler cranes, and piling equipment (and more) get to the right place at the right time.At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full atTo help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans and reservists.As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.Further information on Disability Confident can be found at:

Expected salary

Location

Rotherham, South Yorkshire – Thurnscoe, South Yorkshire

Job date

Fri, 27 Sep 2024 23:42:11 GMT

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