Customer Support Co-ordinator

Job title:

Customer Support Co-ordinator

Company

Places for People

Job description

Reporting Group:Living Plusimage placeholderAt Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for! Of course, experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.So, what are you waiting for? Join a Community that cares about you!More about your roleWe are looking for a Customer Support Co-Ordinator to join our team in Lancashire to work across our Young Person’s Homeless Project. Working within this scheme you will support with the continued, safe provision of accommodation for the vulnerable customers in our schemes.You will be working closely with our customers to develop and deliver and co-ordinate housing and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.The role will involve working with customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system. You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.Please note that you will work 36.25 hours per week over a 7 day rota period. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and all offers of employment are subject to the receipt of two satisfactory references.For more information please download our job profile available on our website.More about youTo be considered for this role it is essential to have experience working with individuals 16 plus, it is a requirement to of worked within a customer facing role therefore you can offer the best customer service to our customers.Here at Places for People we are looking for someone who is as spirited as we, this is an emotive working environment and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required.The benefitsWe are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• 27 days holiday + Bank Holidays
• Pension with matched contributions
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What’s next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment teamIf you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold callsArmed Forces – We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the vacancy.Disability Confident – We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Expected salary

£24989 per year

Location

Preston

Job date

Thu, 12 Sep 2024 06:14:08 GMT

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